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SugarCRM

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Read 260 SugarCRM reviews and testimonials from customers, explore 188 case studies and customer success stories, and watch 26 customer videos to see why companies chose SugarCRM as their Customer Relationship Management (CRM)

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

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  • 260 Testimonials View
  • 188 Case Studies View
  • 26 Customer Videos View
Customer Rating Review Score based on 6816 reference ratings
4.7/5.0 (6816)
  • Winter 2026 Market Leader CRM Software
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260Testimonials

  • “The most important thing is that we are able to start being analytical and stop being intuitive often the data shows us information that surprises us and challenges our thinking.”

    Jaime Morillo Chief Customer Officer

  • “I speak to a vast number of solutions providers every day and make my decision on what would work best for our business based not only on the competency of …

    Florian Seliger Head of Technology

  • "We believe we can overcome this economic crisis and that SugarCRM is the company that will help us to do so."

    Jose Carlos Nery CRM HEAD
259 more testimonials currently locked

188 Case Studies

  • Sugar increases sales, cuts processing time for Mexico leasing company

    Robert Amper Chief Information Officer

  • IT Provider Benefits from Sugar Sell Integration and Ramps up Quarterly Savings …

    Julie Feller Direct Marketing Manager

  • Disruptive Used Car Sales Platform Accelerates Growth by Implementing SugarCRM with Help …

    Lauren B-H. Marketing Specialist
187 more case studies currently locked

26 Customer Videos

  • Thalazur - Customer Success Story (Jean Luc Pleuvry - Director of Operations)
    Play Video
    Jean Luc Pleuvry Director of Operations
  • How Netco uses Sugar for almost everything
    Play Video
    Martijn van der Ende Chief Executive Officer
  • How SugarCRM enhances CX at Kennebunk Savings
    Play Video
    Maureen Flaherty Chief Marketing and Customer Experience Officer
25 more videos currently locked

Additional SugarCRM Information & Resources

Read SugarCRM Reviews, Testimonials & Customer References from 260 real SugarCRM customers.

Browse SugarCRM Case Studies, Customer Success Stories, & Customer References from 188 businesses that use SugarCRM.

Watch SugarCRM Customer Videos to learn why 26 businesses chose SugarCRM.

Explore answers to frequently asked questions about SugarCRM.

FeaturedCustomers has 1,905,299+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.