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SugarCRM

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Read 260 SugarCRM reviews and testimonials from customers, explore 198 case studies and customer success stories, and watch 26 customer videos to see why companies chose SugarCRM as their Marketing Automation Software

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

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  • 260 Testimonials View
  • 198 Case Studies View
  • 26 Customer Videos View
Customer Rating Review Score based on 7263 reference ratings
4.7/5.0 (7263)
  • Winter 2026 Market Leader CRM Software
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260Testimonials

  • "Automating processes with Sugar has reduced processing time by 65%. It’s allowed a dramatic shift from processing mundane, day-to-day tasks to adding strategic value for our company. We’re on pace …

    Will Schneider Co-Founder and CEO

  • "SugarCRM Streamlines Customer Support and Improves First Call Resolution for JAB Broadband."

    JAB Broadband

  • "Sugar is a very intuitive tool that’s easy to use. The ramp up time to get new hires using Sugar is minimal and we get good feedback from sales all …

    Veronique Deblois Marketing Director
259 more testimonials currently locked

198 Case Studies

  • Manufacturer Saves Big by Finding the Sweet Spot in CRM Data Transparency

    Niegel Leoncio Crm Manager & Developer

  • Loomis UK Cashes In With SugarCRM

    Donal Keane Brand Marketing Manager

  • With the help of Sugar Professional, Spitogatos.gr, Greece’s leading online real estate …

    Dimitrios Melachroinos Managing Director
197 more case studies currently locked

26 Customer Videos

  • From Constant Emailing to Simple Notifications
    Play Video
    Alice Blade Sales Operations & Renewals Manager
  • World Trade Centers Association - Customer Success Story (Kinear Young - Member Information Manager)
    Play Video
    Kinear Young Member Information Manager
  • Corvus Janitorial - Customer Success Story (Tanja LeMotte - Executive Vice President)
    Play Video
    Tanja LeMotte Executive Vice President
25 more videos currently locked

Additional SugarCRM Information & Resources

Read SugarCRM Reviews, Testimonials & Customer References from 260 real SugarCRM customers.

Browse SugarCRM Case Studies, Customer Success Stories, & Customer References from 198 businesses that use SugarCRM.

Watch SugarCRM Customer Videos to learn why 26 businesses chose SugarCRM.

Explore answers to frequently asked questions about SugarCRM.

FeaturedCustomers has 2,123,473+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.