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SugarCRM

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Read 260 SugarCRM reviews and testimonials from customers, explore 198 case studies and customer success stories, and watch 26 customer videos to see why companies chose SugarCRM as their Customer Relationship Management (CRM)

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

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  • 260 Testimonials View
  • 198 Case Studies View
  • 26 Customer Videos View
Customer Rating Review Score based on 7075 reference ratings
4.7/5.0 (7075)
  • Winter 2026 Market Leader CRM Software
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260Testimonials

  • “With Sugar, everything is in one place.”

    Robert Amper Chief Information Officer

  • "We’re committed to positioning Sugar as the originating source of truth for all of our client data, and will continue to focus on outcomes and performance measurements in all departments. …

    Brant Myers Client Services Manager

  • “But when we looked at Microsoft it wasn’t user friendly and it wasn’t very customizable. Plus, we couldn’t easily extract the data we needed for reporting purposes.”

    Rob Arkell Sales and Marketing Director
259 more testimonials currently locked

198 Case Studies

  • How New York Restoration Project Leverages Sugar to Beautify Green Spaces

    Catherine H Senior Vice President and Chief Operating Officer

  • Creative Foam boosts pipeline 42% with SugarCRM

  • Central Innovation Increases Business By 30 Percent With Sugar Professional

    Mehdi Blanchard IT Systems Manager
197 more case studies currently locked

26 Customer Videos

  • How SugarCRM enhances CX at Kennebunk Savings
    Play Video
    Maureen Flaherty Chief Marketing and Customer Experience Officer
  • Paytime - Customer Success Story (J.D Mulliken - Chief Information Security Officer)
    Play Video
    J.D Mulliken Chief Information Security Officer
  • How Netco uses Sugar for almost everything
    Play Video
    Martijn van der Ende Chief Executive Officer
25 more videos currently locked

Additional SugarCRM Information & Resources

Read SugarCRM Reviews, Testimonials & Customer References from 260 real SugarCRM customers.

Browse SugarCRM Case Studies, Customer Success Stories, & Customer References from 198 businesses that use SugarCRM.

Watch SugarCRM Customer Videos to learn why 26 businesses chose SugarCRM.

Explore answers to frequently asked questions about SugarCRM.

FeaturedCustomers has 1,957,747+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.