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SugarCRM

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Read 260 SugarCRM reviews and testimonials from customers, explore 188 case studies and customer success stories, and watch 26 customer videos to see why companies chose SugarCRM as their Customer Relationship Management (CRM)

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

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  • 260 Testimonials View
  • 188 Case Studies View
  • 26 Customer Videos View
Customer Rating Review Score based on 7008 reference ratings
4.7/5.0 (7008)
  • Winter 2026 Market Leader CRM Software
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260Testimonials

  • “We understood that building a deeper understanding of customers was going to be key to embracing the new landscape we found ourselves in, and yet we had no single customer …

    Kris Sargeant Director Community Care & Inclusion

  • “That’s a huge motivator when you can tell people he’s going to be in the system looking at whether you are using it."

    Marty Madsen Field Sales Vice President

  • "Sugar has been invaluable to us. It has helped us create a 360-degree view of the customer and provided staff with direct access to the relevant information they need to …

    Ludo Hoppenbrouwer Services Manager
259 more testimonials currently locked

188 Case Studies

  • Isocomble Pursues Aggressive Expansion Goals With SugarCRM

    Stéphane Lagneaux Branch Network Manager

  • Western Australia Home Builder Takes to the Cloud for Sales Processes That …

    Pep Oliveri Chief Technology Officer

  • CRM Moves Backcountry from Tasks to Customer Focus

    Peter Tew Senior Product Manager
187 more case studies currently locked

26 Customer Videos

  • From Constant Emailing to Simple Notifications
    Play Video
    Alice Blade Sales Operations & Renewals Manager
  • How Barnardos Australia Advocates for Children Safety with Sugar
    Play Video
    Craig Charlton Chief Executive Officer
  • Paytime - Customer Success Story (J.D Mulliken - Chief Information Security Officer)
    Play Video
    J.D Mulliken Chief Information Security Officer
25 more videos currently locked

Additional SugarCRM Information & Resources

Read SugarCRM Reviews, Testimonials & Customer References from 260 real SugarCRM customers.

Browse SugarCRM Case Studies, Customer Success Stories, & Customer References from 188 businesses that use SugarCRM.

Watch SugarCRM Customer Videos to learn why 26 businesses chose SugarCRM.

Explore answers to frequently asked questions about SugarCRM.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.