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SugarCRM

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Read 260 SugarCRM reviews and testimonials from customers, explore 198 case studies and customer success stories, and watch 26 customer videos to see why companies chose SugarCRM as their Customer Relationship Management (CRM)

SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience.

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  • 260 Testimonials View
  • 198 Case Studies View
  • 26 Customer Videos View
Customer Rating Review Score based on 7057 reference ratings
4.7/5.0 (7057)
  • Winter 2026 Market Leader CRM Software
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260Testimonials

  • “The old system couldn’t interface with Microsoft Office and creating custom reports was a major undertaking. We needed something we could build our sales processes around and really improve our …

    Stefan Klein Product Manager

  • “Sugar has had a major positive impact on our business. It helped us increase sales by 50 percent and improve customer service dramatically.”

    Helga Fernandez Project Manager

  • "Our staff in sales, marketing and service work closely together to know our customers better and deliver personalized service that exceeds their expectations."

    Ralf Schütte Head of BDC, CRM and Marketing Communication
259 more testimonials currently locked

198 Case Studies

  • Hub Le Bas Strengthens Sales Results with a Deep Sugar Integration into …

    Martin Benbow Managing Director

  • Intrum Justitia Improves Sales Process with Move To SugarCRM

    Yann Duchemin IT Director

  • FSIoffice handles 40% more cases with SugarCRM

197 more case studies currently locked

26 Customer Videos

  • How Star2Star Drives a 99.85% Customer Retention Rate
    Play Video
    Michelle Accardi President and Chief Revenue Officer
  • How Barnardos Australia Advocates for Children Safety with Sugar
    Play Video
    Craig Charlton Chief Executive Officer
  • How one distribution and fabrication company drove up CRM utilization from 30% to 95%
    Play Video
    Aadil Ahmed CRM and Marketing Automation Manager
25 more videos currently locked

Additional SugarCRM Information & Resources

Read SugarCRM Reviews, Testimonials & Customer References from 260 real SugarCRM customers.

Browse SugarCRM Case Studies, Customer Success Stories, & Customer References from 198 businesses that use SugarCRM.

Watch SugarCRM Customer Videos to learn why 26 businesses chose SugarCRM.

Explore answers to frequently asked questions about SugarCRM.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.