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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 34 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 3495 reference ratings
4.7/5.0 (3495)

31Testimonials

  • "Stella Connect has been a huge win for Marks & Spencer. The custom API integration was incredibly easy to implement, and we now have greater insight into the performance of …

    Chris Spencer Head of Support

  • "We required software that would improve both our customer and agent experience. It was also vital that we had a platform that was tightly integrated with Zendesk, so Stella Connect …

    Ramon Icasiano Vice President of Customer Experience

  • "If you look at the metrics for Lane Bryant, you’ll see there have been gradual inclines over the course of those three years. It’s sustained through organizational restructures and business …

    Bruce Pullens Director of Customer Service, Strategy and Customer Insights
30 more testimonials currently locked

34 Case Studies

  • Jet.com Takes Off With Stella Connect

    Marc Lore Founder and CEO

  • 3M cuts page load times by 60% with Medallia Agent Connect

  • CAA boosts response rates to 46% with Medallia Agent Connect

33 more case studies currently locked

6 Customer Videos

  • FabFitFun - Customer Success Story (Caitlin Logan - Senior Director of Customer Experience)
    Play Video
    Caitlin Logan Senior Director of Customer Experience
  • Brooklinen - Customer Success Story (Jack Lorentzen - Senior Associate, Customer Experience)
    Play Video
    Jack Lorentzen Senior Associate, Customer Experience
  • How SeatGeek Uses Stella Connect to Measure and Inspire its Front-line Team
    Play Video
    Roxanne Bates Senior Customer Experience Lead
5 more videos currently locked

Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

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