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Medallia Agent Connect

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Read 31 Medallia Agent Connect reviews and testimonials from customers, explore 26 case studies and customer success stories, and watch 6 customer videos to see why companies chose Medallia Agent Connect as their eCommerce Software

Medallia Agent Connect is a part of StellaService. Medallia Agent Connect is a people success platform built specifically for customer service teams. With Stella Connect, brands can measure and boost the performance of contact center agents through specific customer feedback after every interaction. This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score. Brands using Medallia Agent Connect include Jet.com, Williams-Sonoma, ESPN, Earnin and hundreds more across industries.

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  • 31 Testimonials View
  • 26 Case Studies View
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Customer Rating Review Score based on 3299 reference ratings
4.7/5.0 (3299)

31Testimonials

  • “Stella Metrics empowers us to always be striving for a best-in-class experience for our shoppers.”

    Craig Barnes Senior Vice President, Customer Care

  • "Launching our service recovery program with Stella Connect and Zendesk has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences …

    Deja Whitehead Senior Manager, Customer Connections

  • "Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach …

    Omar Recendiz Senior Manager, Global Member Services Training & Communications
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26 Case Studies

  • Earnin & Stella Connect Improving Customer Experience; Driving Agent Engagement

    Ramon Icasiano Vice President of Customer Experience

  • How RevZilla Uses Real-Time Customer Feedback to Improve Front-Line Team Performance

    Patrick Roscoe Director of Customer Experience

  • Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

    Deja Whitehead Senior Manager, Customer Connections
25 more case studies currently locked

6 Customer Videos

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Additional Medallia Agent Connect Information & Resources

Read Medallia Agent Connect Reviews, Testimonials & Customer References from 31 real Medallia Agent Connect customers.

Browse Medallia Agent Connect Case Studies, Customer Success Stories, & Customer References from 26 businesses that use Medallia Agent Connect.

Watch Medallia Agent Connect Customer Videos to learn why 6 businesses chose Medallia Agent Connect.

FeaturedCustomers has 1,903,184+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.