160 Sprout Social Testimonials

"People don’t expect the government to be listening, They feel disenfranchised with the political process."

"Deluge is the right way to put it, It wasn’t just the first day of the strike. It started in the week leading up to it. That was a major story for weeks before. We had to be prepared and be on Sprout late at night in the couple days before the strike started to handle all the questions students had."

"We have three strategic pillars on social: engage, educate and sell, Marketing plays a role, but we also have our corporate affairs team and our customer care team. We also have a social media governance team with representatives from across the business to look at our three pillars and the strategies that fall under each of those and make sure we’re measuring performance and continuing to improve."

"[H]aving an easy way to collect consumer feedback that comes in through social, organize it and deliver it—it gives us a variety of ways to get really direct, honest, unfiltered feedback from consumers."

"[W]e all get together regularly to do a deep dive into our analytics, and Sprout is really a huge component of that. It allows us to pull data in a consistent and really easy way."

"Sprout has really helped us get to the next level as it relates to creating a truly engaged network, rather than just a one-way brand microphone."

"Sprout created efficiencies that save us a lot of time. People talking to us are going to get a much faster response than they would have otherwise."

"With Sprout, I can quickly analyze our followers, reach, impressions, video views, link clicks, and send reports to our senior colleagues."

"Sprout chatbots are really easy to use. The bots are like the rest of the product, so it wasn’t a surprise to me how simple they were to use."

"The aesthetics of the reporting is one of my favorite features. Getting the data is very important, but being able to quickly see the data, make sense of it and make a decision on our next move are all imperative in this space."

"Both the Chatterkick and Greenberg’s teams were very pleased with the results of this campaign. And thanks to Sprout’s Paid Performance Report, we’ll be able to easily show the impact these results have made."

"Customers can now share details of their issue in one step because the bot asks for this information upfront. This happens even before a human agent has to step in, which reduces the back and forth. That makes the process more efficient because it cuts down on the total time it takes to resolve that customer inquiry."

"I was very adamant that if I’m going to do my job, I need this tool. And now so many of our other departments—they all use it and love it, too. It’s really helped us, especially with a new president that relies heavily on metrics. With Sprout, we can see which content works well for us, whereas before there was just nothing to base any of our decisions off of. We’re now using social in a much more strategic way."

"Simply Measured is one of the reasons why pinterest as a platform has had more focus and has had the success it's had."

"By using Simply Measured we can see what our tone of voice needs to be on each channel and make sure we're delivering the right message-wording it in a way that fans want to see or read it."