160 Sprout Social Testimonials

“First, we’re looking for ways to amplify the in-person experience through content and interactions across our social media channels. Second, we’re determining how to translate the nuances of the on-site event to the virtual and on-demand experiences.”

“Since partnering with the Services team, my understanding of the platform has improved tenfold. We have also expanded our reporting and listening capabilities which puts us ahead of the game when it comes to quarterly reporting to our Leadership Team. I have full confidence in knowing that whenever my team gets asked about Social Media Metrics + Analytics across any of our channels, we will be well equipped to respond and provide accurate data.”

"Without Sprout, we would lose the overall control we have to ensure our social media efforts across the whole dealership are consistent and within the brand’s guidelines."

“If we didn’t have Sprout to wrangle everything, our strategy would be a lot more disjointed. We have so many accounts we’re tying to monitor, so many things we’re trying to oversee, along with everything that’s going on day to day for us. Practices, game days, community events—there’s so much going on that we need that one place to really sort through everything and make sense of it. Even if we’re out of the office somewhere, we can hop on Sprout’s mobile app, go to our Smart Inbox, check that something’s scheduled for the right time or edit something if we need to. It makes everything much more manageable.”

“With the time we save and the insights we gain, I have no doubt we are getting a return on our investment in Simply Measured.”

“We were working on the marketing and PR for a series of major events (BeautyCon) for one of our largest clients. As I watched people pass by the client’s booth at BeautyCon in New York, it hit me—nobody was capturing the social conversation of the passersby.”

“There wasn’t a great Instagram video view tool before, even within the app itself. Everything was aggregated so views kept going up but you couldn’t get any granular insights, such as how many views you earned over a certain period of time. We do a lot of shorter video content on our Instagram and it was very difficult to accurately measure reach and engagement on that content.”

“Native measurement was very hard. We had to create spreadsheets and manually type everything in. We’d lose out on data, because we didn’t anticipate needing it. Hashtag tracking was practically non-existent. It was frustrating, to say the least.”

"We used to spend so much time collecting data. We would download our reports from the system we used to schedule our posts, then we’d copy and paste data from those reports into a Google sheet with lots of tabs, and then we’d calculate everything manually. We’d break it down by day, by number of posts, and by followers per day. When colleagues would ask about our social health, we had to dig through the Google sheet to find the right numbers and calculate them manually.”

"Sprout's analytics let us see what is working–we can listen better to our customers and react appropriately. It's an incredible platform to get a macro look at what's happening with your brand's voice in the social space. It aggregates that information and really creates one solid picture for us to understand the feedback loop."

"Before Bambu, by Sprout Social, it took a lot of time and effort to get content in front of our employees to share. With Bambu, it saves us time, it saves them time and it allows our employees to be the thought leaders that they are with this curated environment. People are very excited to share content because the product is so easy to use and they get an immediate gratification of sharing it with their network."

"Sprout helped our team reduce management time by 30%, which cut response times by more than 50% for questions and complaints on our clients’ social media channels."

"Twitter NPS is amazing because our Customer Insights team is already using that system to measure customer satisfaction. Now, we can really start to measure social care and benchmark Twitter against our other channels."

"Sprout’s unified Smart Inbox and intuitive interface were huge factors in our selection. We needed a tool that would be very easy to train new team members on, that would be efficient to use and would give us confidence that we’re not missing important messages."

"Sprout’s Chatbots are absolutely amazing. They provide the ability to respond to our customers’ most frequently asked questions in a very timely manner at any time of day."