160 Sprout Social Testimonials

"Before Sprout, our customer service team would just go into each platform and manually find and respond to as many customer concerns/issues as they could. It was difficult for us to get to every request. With Sprout and the Smart Inbox, we can see and manage all our messages in one place—rather than having three separate people in three separate platforms, for different purposes. Now every message gets a response and nothing falls through the cracks."

"Huge fan. I've used many apps before but Sprout has some of the best reporting for teams using social media I have found."

"It’s more about building relationships and trust, If you’re going to receive care as a patient at a hospital, you’re looking for safety, quality, compassion—you want doctors who are going to have a good bedside manner. The goal is to engage and show that we’re a part of the local community."

"Boiler Ambassadors use Sprout for their student-run Instagram account. We provide Sprout training to all of the students so that they can publish and tag content, as well as run their own reports."

"Before using Sprout, my agents wouldn’t be able to find and address all incoming Instagram messages during their shifts, creating a backlog for the next person on duty. It’s amazing for our team to no longer spend hours searching for DMs."

“We want to help people be even more confident that they can achieve effective communication, whether they’re writing for school, professionally, or even through text message. We use Sprout to help make those connections possible.”

"Social media is a huge asset for getting the message out to our customers and giving us the insights we need to effectively engage them."

"When people think of transit, we don’t want them to think of just equipment and stations so we use social to give our employees a voice and to humanize them to the public."

"We work directly from Sprout’s Smart Inbox and it’s straightforward just like a Twitter stream, so it’s also very easy to get people up to speed on how to use it."

"Employee Advocacy by Sprout Social is also really easy to use. I’m posting two to three messages per day myself, and it takes me just seconds to do it."

"We couldn’t have succeeded without the data, insight and partnership we got from Sprout. We’re up to 17,000 shares monthly with our brand ambassador program—which gives us a lot more reach and a lot more eyes. I think that through our partnership, we have created a beautiful effect."

"Sprout’s integration with LinkedIn has been a huge game-changer. Being able to use Sprout to monitor and respond to comments and handle community management on LinkedIn is a lifesaver. It saves me at least 20 hours per month—and time is literally money, after all."

"My tip for anyone transitioning from Social Studio to Sprout Social is to get ready for some great data coming into Salesforce. Your cases are going to flow through your system much better, too."

"We don’t have a dedicated social media manager at Medallia—and everyone on our content team needs to be a five-tool player. We need the Sprout platform to help us do more with less, from analyzing data to automating tasks like scheduling and publishing our social media content."

"Since we’ve implemented a strong, data-backed strategy using insights from Sprout, we’ve seen our content performance grow significantly year over year."