158 Sprout Social Testimonials

"Sprout Social is a social media management tool that is accessible—and it has quite literally transformed some of the key areas of my job."

“There wasn’t a great Instagram video view tool before, even within the app itself. Everything was aggregated so views kept going up but you couldn’t get any granular insights, such as how many views you earned over a certain period of time. We do a lot of shorter video content on our Instagram and it was very difficult to accurately measure reach and engagement on that content.”

"We rely on our mix of agencies for big, creative ideas and larger campaigns, We always like to have that outside influence. It inspires our team and keeps Casio innovative."

"Sprout has taken a lot of that day-to-day administrative work and allowed me to focus on what is most important and the value I can add: creating really great content and sharing really great stories."

“I don’t have to open multiple social platforms and click around; I can get everything right there. Push one button, switch from Facebook to Instagram to Twitter, get all the data that I need and create reports for teams very quickly.”

"Not only does Bambu make it easier for the sales teams to go in and have a ton of rich content and thought leadership populated for them to use, but we, as the marketing team, feel really confident about what they're sharing and how they're sharing it."

"We take a 360 degree approach to how employee advocacy helps with all deal making. We do not operate in a bubble."

"Knowing that our customer service team would have similar queries come through, which would need the same responses, we wanted the Chatbot functionality to manage that for them. The function is so easy to implement. At first, the customer service team couldn’t believe that it was so simple to just turn on, but it became quite clear how useful the bots would be for them."

"With the Tag Report, we can test and report on UGC versus campaign imagery and determine which are more engaging. This helps us confidently allocate budgets to different creative assets."

"Some of the VIP lists require immediate attention. The Inbox Rules we have set up ensure that any time someone from that list comments, I get an email so I can address it right away."

“People take their passion for the university to the internet, so over the last several years, we’ve been able to tap into that online community and grow it."

"When the global pandemic hit, we received customer queries on an unprecedented scale. Sprout enabled us to get our teams up and running as quickly as possible, with the Sprout customer support team going above and beyond to help us when we needed it most."

"We want to create an experience that doesn’t feel like you’re dealing with a customer service representative. Social allows us to create a customer experience that’s personable and casual, while still being effective.”

"We have drastically increased how many messages we’re replying to across platforms, especially on Facebook. And we’re servicing more customers even though our team has been consistently the same size."

"We use Sprout’s Profile and Post Performance Reports to identify our top posts and to see what engagement looks like across channels monthly. We’re always looking at how we can replicate the success of top posts on other channels, and adjusting content accordingly."