"The AI-based solution implemented by Spitch and DotVocal helps our first-line contact center staff by handling routine workloads and attending to customers with virtually no waiting time. This is a step in the right direction as it helps us grow without the need to add and train additional operators."

"The complexity of support requests has risen greatly. At the same time, service staff requirements have increased enormously too. With the Spitch solution, we are now able to forward all the calls directly to the respective staff members and enable them to stay up-to-date with their focus topics. As a …