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"Spitch’s voice biometrics system and the voice bot were integrated into the bank’s customer center infrastructure seamlessly. Identity verification by voice biometrics meets all the regulatory and legal standards, including active opt-in, and the voice bot provides useful self-services 24/7. The fact that the voice bot solution achieved a podium …
"The Spitch system has proven stable and efficient, with an intent recognition accuracy of 90%. The virtual assistant answers dozens of calls at the same time, 24 hours a day, 7 days a week. This represents an important extension of the contact center service."
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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