Spiral scans customer support data like emails and online chats and detects emerging problems before they blow up. Here at Spiral, their mission is to make every company on earth customer-centric.
“Using Spiral, we were able to review top themes & verbatims from our chat data and identified that we had a gap in serving the recipients of the money transfers our customers are sending. This resulted in a focused approach to create recipient-centered content. We are also using the insights from the Spiral to help identify use cases to improve transparency for transaction status.”
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