“Users who interact with us via WhatsApp grow faster in Ralali. For every email the support team handles, they can respond ten WhatsApp messages. Each customer support agent can also see what the other agents are working on, reducing support conflict and improving agent productivity."

“SparkPost’s delivery mechanism is robust and fast. The messages actually get delivered, hit the inbox, and are authenticated properly. It’s incredibly important that these messages don’t go to spam. SparkPost helps us make sure the people that really need the information receive it.”