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“SMART Service Desk ITSM is totally web-based, and has an easy to use incident and service request management, which integrated very well with our Active Directory to update contacts automatically. It also has a robust change and release/patch management with a clear audit trail, which is helping us to keep …
“Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers, for managed services, has resulted in drastic improvement in customer satisfaction and operational performance !”
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, ServiceNow helps the modern enterprise operate faster and …
Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and …
Loom is an AI-powered log analysis solution that gives a heads-up when there may be a problem within a digital system. Loom integrates with the business’ digital assets, continually monitors …
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