SMART Service Desk

Read 21 SMART Service Desk reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch customer videos to see why companies chose SMART Service Desk as their

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions.

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  • 41 Case Studies View
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Customer Rating Review Score based on 953 reference ratings
4.8/5.0 (953)

21Testimonials

  • “Being ITIL aligned, SMART Service Desk has enabled us to track a full incident, service request, problem and asset Lifecycles, as well as deliver a significantly more effective change management …

    Oman Civil Service Employees Pension Fund

  • ““SMART Service Desk provides a userfriendly software tool, that allows our IT teams to work together towards a common goal, Our previous HelpDesk solution required too much time and effort …

    Rana IT Manager

  • “Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers, for managed services, has resulted in drastic improvement in customer satisfaction and operational performance !”

    Manoj Mahanta Senior Vice President
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41 Case Studies

  • Oman Arab Bank successfully implements SMART Service Desk IT Service Management Solution

    Hassan AbdulAli Al-Lawati Deputy General Manager

  • Ministry of Works - Customer Case Study

  • Amman Mineral - Customer Case Study

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Additional SMART Service Desk Information & Resources

Read SMART Service Desk Reviews, Testimonials & Customer References from 21 real SMART Service Desk customers.

Browse SMART Service Desk Case Studies, Customer Success Stories, & Customer References from 41 businesses that use SMART Service Desk.

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