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SMART Service Desk

Read 21 SMART Service Desk reviews and testimonials from customers, explore 41 case studies and customer success stories, and watch customer videos to see why companies chose SMART Service Desk as their IT Service Management Software

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions.

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Customer Rating Review Score based on 1040 reference ratings
4.8/5.0 (1040)

21Testimonials

  • “SMART Service Desk is the driving force, for us to incorporate ITIL® Best practices in our organization & helping us improve quality of Services."

    Yamen W. Ramadan Acting Chief Information Officer

  • “SMART Service Desk ITSM is totally web-based, and has an easy to use incident and service request management, which integrated very well with our Active Directory to update contacts automatically. …

    Mahmood Al Hinai Head of Helpdesk

  • “The level of engagement from the Smart Service Desk Professional Services team was among the best I’ve ever worked with. SMART is a great ITIL ITSM based tool. It does …

    Leon Venter Departmental Manager LOGIS—NCPT
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41 Case Studies

  • Military Industries Corporation - Customer Case Study

  • Thai Oil - Customer Case Study

  • Touchpoint - Customer Case Study

40 more case studies currently locked

Additional SMART Service Desk Information & Resources

Read SMART Service Desk Reviews, Testimonials & Customer References from 21 real SMART Service Desk customers.

Browse SMART Service Desk Case Studies, Customer Success Stories, & Customer References from 41 businesses that use SMART Service Desk.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.