“The level of engagement from the Smart Service Desk Professional Services team was among the best I’ve ever worked with. SMART is a great ITIL ITSM based tool. It does have a whole lot of functionality that drives right back to the core service management ITIL principles. It is a …

“SMART Service Desk, came with out of the box, ITIL Best practices, which has helped us in establishing robust incident management policies for the service desk staff which in turn helps them to handle situations on a consistent manner. Now as a manager I don't have to follow up on …