SMART Service Desk Testimonials

“We are happy for our selection of SMART Service Desk ITIL based Service Desk, after looking at several options, including SAP IT Service Management Solution. Most were significantly more expensive and not as user friendly and feature rich as SMART Service Desk ITSM. SMART Service Desk ITSM has enabled us to provide a better IT support Service to our staff. Prior to its implementation, we had been providing support & maintaining records in Excel which was impossible to track call log & resolution reports. It has also given us the ability to provide better reports to our management team. With SMART Service Desk we have higher visibility of the service desk function which allows us to communicate better with end-users, prioritise calls more efficiently and assign the right priorities faster. Our Head office can now track the status of each individual call. We recognised its ease of use, flexibility and manageability, Our goal of continual service improvement, can be easily achieved, with SMART Service Desk.”

“The level of engagement from the Smart Service Desk Professional Services team was among the best I’ve ever worked with. SMART is a great ITIL ITSM based tool. It does have a whole lot of functionality that drives right back to the core service management ITIL principles. It is a really integrated platform for service requests, incident management through to change management, configuration management, impact analysis, and easy to use workflow."