“From marketing journeys and campaign management to donor relations and reporting, we had a lot of capabilities we wanted to optimize, Prioritizing those capabilities and identifying the right solutions was no small task.”

“I wouldn’t say that we had a full customer relationship management [CRM] approach employed for IHSS."

"The results are incredible. We can present solid data to the industry. It’s been really instrumental within our growth."

"We asked ourselves: Would we have a partner that would stay with us and work through the problems? And Slalom didn’t walk away."

“It gave us the opportunity to have more robust data refreshes and a securable source of information. We could have backup information in the UK, for instance, and our main source data in Canada.”

"What COVID has shown us is the importance of being truly omni, the importance of us being able to turn on a dime."

“Our digital footprint has to be such that the customer sees us and interacts with us when she’s ready, when she wants.”

"As head of customer service operations, my biggest concern is the safety of everyone in the UK when it comes to our gas systems. Our focus is not only to operate the existing infrastructure and systems but also to look at where we can further improve risk mitigation. Technology advances …

"Suddenly, we can build a full view of a person which can be used by epidemiologists or a reporting suite in research studies. And we can link hundreds of thousands of records and link files in specific ways that are 100% accurate. We couldn’t dream of doing that a year …

"We went from this 12-hour day, multiple-person process that we had to do every single day, including weekends, to an automated file that you spit out in a couple of hours."

“We can't thank the Slalom team enough for being bold and saying, ‘here’s the right technology for you.'" If we’d gone with a data warehouse design, we could not have been as responsive to COVID.”

"I’m not sure how long that level of intensity could have been sustained, but it was so powerful and inspiring and rewarding. You don’t really want the thrill of it to go away, and that’s what we’re trying to keep alive for Alaska."

“Your contributions to CCR have been immense! We have enjoyed you here!”

“This means if somebody is saying that they are sustainably harvesting and growing timber products, that it’s true.”

“We’re able to be more proactive. We’re able to start thinking about what we want to do next, to be more strategic.”