Slalom is a $1B company with over 5,000 employees, and they’re regularly recognized as a best place to work. They are a purpose-driven consulting firm that helps companies solve business problems and build for the future with solutions spanning business advisory, customer experience, technology, and analytics.
“We want to know our customer—the runner. We want to be in position to talk to them, to have a more personalized relationship with them.”
"As head of customer service operations, my biggest concern is the safety of everyone in the UK when it comes to our gas systems. Our focus is not only to …
“Our digital footprint has to be such that the customer sees us and interacts with us when she’s ready, when she wants.”
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