"The app is really user-friendly and very intuitive. Adoption with staff has been seamless."

"The Slalom consultants listened, and having a partner who actually listened to what we needed and didn’t lead with what the solution could do made all the difference."

“This is a huge step for Lynden to start working toward being a leader in how we use customer-facing technology in shipping and logistics.”

“It’s not just IT and support. It’s also the content team, the product team, product engineering, and eventually, as this becomes bigger in our AI footprint, we’ll get tighter in governance and how we manage all these use cases and systems we’re bringing in.”

“We want to know our customer—the runner. We want to be in position to talk to them, to have a more personalized relationship with them.”

“Just watching Slalom professionals do their thing helped us mature as a business. People gained a new understanding of how technology can fix specific problems in a predictable way. They got fascinated by it. A lot of epiphanies were had.”

“We would have continued suboptimal customer experience and poor containment rate, which is just a bad overall outcome for our customers and for us internally."

“Now we’re finding that managers are spending less than an hour on billing and customers are getting a bill within days of leaving our hotels. It really has been a life saver from a time savings point of view.”

“The last touch that a meeting planner has with the hotel is receiving their bill. And the accuracy and the timeliness of the bill is so important to the customer.”

"As a digital lender we’re already employing sophisticated data models and advanced technologies to ensure we’re giving our customers the tools they need to manage their credit well. Adding an intelligent generative AI assistant like Airi helps us unlock the power of advanced AI for our customers, while ensuring their …

"Consistently, the Slalom team has been praised for their approach, their approachability, their candor, but also just their willingness to listen."

“Anaplan can scale. It can handle different use cases and orchestrate the processes we need to make better decisions. And it’s very flexible and quick if we want to make changes.”

“This is a genie that you can’t put back in the bottle, so we wanted to make sure that we did it right.”

“The question you ask might not be the question you need.”

"For the first time we are really going to be able to start understand the impact that universal youth work has on young people."