"We’ve curated the store so that it actually resembles a collection on Shopify. We want it so that there’s a clear path to the store in our ecommerce site and also POS."

"Really what we were desperately hoping for in replatforming to Shopify was to take advantage of Shop Pay as an accelerated wallet, We thought that would deliver a really engaging customer experience and that it would yield good returns from a conversion rate perspective. Our enthusiasm for Shop Pay and …

“It’s just one of the many ways we’re connecting people with nature.”

"Tracking which ingredients were in each tea blend was challenging to manage for both an online and physical store without resorting to manual entries. We had tried different tools, but nothing was working."

"Products would sell out and we wouldn’t know. When sales were made at our store or online, inventory wouldn’t reflect those sales immediately. This increased the risk of overselling and retroactively having to cancel orders. We needed a way to eliminate that risk because customer satisfaction is very important to …

"Using Shopify for both online and in-person selling significantly reduced the complexity of our operations. The platform is easy to use and we’re much more efficient today, with better customer service and fewer order-related errors."

"The amount of times I count inventory is close to never. With Shopify POS, our online and retail store inventory syncs automatically."

“With pallets of our merchandise on the floors and shelves, it feels more like a warehouse than it does a typical store.”

"We were able to sync our ERP with Shopify and manage our inventory seamlessly across platforms. Now, we can easily look up a customer’s previous orders and make our in-store service feel like a natural extension of what they experience online."

"It was a snap of the fingers, and things changed. And nobody saw it coming. Not me. Not anybody. And the biggest thing in any business is being able to pivot."

"It’s important the POS and online store are both on Shopify, and they're not two different systems trying to communicate back and forth. When there’s different systems in the background, it just adds another layer of confusion. Having everything in one system makes it nice and simplified."

"We chose Shopify POS because of the unified customer experience it offers. All the data we need on our customers, sales, inventory, and staff is right there. Now, we have a unified database that shares important context on our customers' preferences and inventory availability across all store locations, which helps …

"The biggest thing that we continued to notice was that if we had a high level of inventory to serve our customers and get them hair faster than our competitors, that would give us a winning advantage over our competition."

"Every night, I had to manually update inventory—whatever was going out on Square—and then update that on Shopify with our online store. And [I] was just like, I can’t do this anymore."

"By the time the plane landed back in Pittsburgh, they decided to open up the city’s first dollhouse store."