104 ShipBob Testimonials

“We’ve seen a spike in conversions since applying ShipBob’s 2-Day Express feature, which lets us to stay ahead of the competition that offers similar products and is seen by our customers. Our job is to drive traffic to our website and ShipBob’s 2-Day Express shipping is certainly an option that a lot of our customers have taken advantage of and are very happy with.”

“With ShipBob, I can maintain my brand experience. It doesn’t end on my store — it lasts through that unboxing experience.”

“We place considerable expectations and pressure on shipping so we can get close to what Amazon does. With ShipBob, 100% of our orders are going out via 2-day shipping. We see that people are far more likely to order and keep ordering from us when 2-Day Express shipping is an option.”

“Not only is the ShipBob WMS a lot less expensive than other ones I was looking at, but it is also more intuitive and user-friendly. ShipBob’s WMS was really appealing because it was so easy to learn and cost-effective.”

“We weren’t looking for the cheapest option, we were looking for the partner that was going to help us scale and would give us a white-glove customer experience because we knew we needed it. Not being able to get in touch with someone when a pro player needed gloves overnighted just wasn’t an option for us. ShipBob has been able to provide that for us.”

“Using ShipBob’s automated B2B solution, I know that orders are going to get out on time, because they’re automatically flowing through ShipBob. It doesn’t require someone to log in, input the order manually, and generate all of the shipping labels – instead, everything is created automatically and accurately. That level of precision and time-savings is absolutely key.”

“A big part of the appeal of ShipBob’s WMS is the cost. The fact that it’s so cost-effective made it such an easy decision. I’ve recommended ShipBob to 10 people already this year.”

“One of the things that set ShipBob apart from other companies we were considering was the scale at which they’re operating. There were very few providers that could support even one customer that is doing hundreds of thousands of packages in a month, and a lot of the systems would fall apart once you started to scale to any kind of degree. ShipBob’s system is built to handle millions of orders per month, so businesses can scale with peace of mind.”

“One of the biggest reasons we went with ShipBob is the multiple checks from start to finish. The WMS makes it really hard to send out the wrong product. It still happens on rare occasions – but it happens a lot less than before. Before we implemented ShipBob’s WMS, our order accuracy rate was around 92%. Now we’re at 99.7% for order accuracy, which equates to 2,100 less mispicks a year on average.”

“We love all the features of ShipBob’s dashboard. We especially love the timeline feature, which shows which orders are processed, which are labeled, which are shipped, and so on. You can track orders all the way through the supply chain to your customer’s doorstep, and get full visibility into the fulfillment process.”

“ShipBob’s software helped us better understand where we should grow next. In the beginning, it was difficult to easily calculate how much we were selling in each region. ShipBob’s ideal distribution algorithm enabled us to see not only where our customers were based, but where we should allocate inventory to best meet demand.”

“In doing our research, it seemed that ShipBob filled in all of the gaps that we were experiencing with our previous 3PL. Since partnering with ShipBob, we’ve found that the fees are transparent, packages are getting lost less (which means we file less claims), and customer service is much more responsive and attentive. Plus, the shipping is actually faster!”

“Our area of expertise is not logistics or inventory management, so we lean on ShipBob a lot for that. We’ve learned so much about this industry since working with ShipBob, as they are true supply chain experts, which has been good for everyone on our team.”

“In the world of ecommerce, making sure the customer has a good experience is a top priority. We want to do everything we can to ensure a customer will continue to order from us, so we must impress them. We do that by using ShipBob for fulfillment because they receive and fulfill orders on-time, provide communications about tracking, and offer speedy delivery."

“The support we’ve received from ShipBob has been nothing short of exceptional. Our Account Manager, Rachel, has gone above and beyond the call of duty. We talk practically every day, and she’s even taken the time to meet me in person to help out during our busiest month of the year! She thinks of our customers as her customers – a rare find that is incredibly appreciated.”