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“By creating a platform for IT service excellence, we are supporting Amplifon’s employees in delivering exceptional retail experiences to customers.”
“We see that 60% of incidents are now reported via selfservice, which eases the pressure on the helpdesk. The helpdesk manages to deal with 72% of the problems adequately itself, so only a small percentage of incidents are now escalated.”
TeamDynamix cloud-based IT Service Management and Project Portfolio Management software is built for Higher Education, K-12, State & Local Government, and Healthcare. With an integrated Service Management and Project Portfolio Management platform that goes beyond IT, organizations can align, collaborate, …
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