114 ServiceMax Testimonials

"Since our values translate into placing our customers and employees at the forefront of everything we do, we are delighted to have partnered with ServiceMax."

"Our SLAs guarantee that we’ll have engineers on the ground within 24 hours—and ServiceMax helps us deliver on that promise."

“Tecpetrol drives its operations with a focus on continuous improvement across safety, environment, and health management. To this end, we apply best practices to protect our staff and third-party contractors, as well as to preserve the environment in which our projects are developed. Definitely, ServiceMax will help us out with this. For example, we are digitalizing the safety permissions; we are including controls on the work order initiation to detect and intervene when technicians are not skilled for a task and we are working on job safety analysis."

"With ServiceMax I don’t have to be tied down to my desk, I get to do the type of work I want to do and stay close to my customer. Automating old systems is something I enjoy. It not only helps my customer and saves them money, but I also see the benefit too with remote access and monitoring."

"We are now able to create swift audit trails, access and report on account data, not only to improve service at the customer site, but to help us identify trends and diagnose problems with products. We use ServiceMax to help us approach customer satisfaction from all directions, through exceptional service delivery and constant improvement in product design."

"Our frst call fx rate has gone through the roof, which is really important in this line of work. You can't accurately track [customer] data on paper. It's impossible. Now, we can look in the system to see the mechanical unit, determine what parts might be needed and fx that customer's problem on the frst trip."

"We did our homework when we were deciding on a field service solution, and ServiceMax has now helped us cut work order resolution time in half."

"The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more efficiently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure to work with!"

“The ServiceMax solution has greatly increased the visibility we have of our customers and their products. Now support, marketing and sales can leverage customer history and product data to work more ef ciently and drive revenue opportunities. On top of that, ServiceMax professional services and support have been an absolute pleasure to work with!”

"ServiceMax is the perfect choice to manage field service operations. It is an extremely reliable application, even when dealing with thousands of daily transactions and complex business rules. In a few words:strongly recommended."

"Salesforce.com was the only company we identified that could provide us with the transparent, immediate access to information we need in our business, at a cost we could afford."

“As we look at new ways to deliver service and support our evolving products we count on the support of PTC and ServiceMax as partners and thought leaders. Together we can deliver unprecedented value and support our customers to improve the lives of millions of patients.”

“We’ve seen employee morale skyrocket. Engineers aren’t just fix-it guys anymore. They’re completely in tune with what our customers need.”

“We haven’t just seen an increase in service revenue — we’ve doubled our profitability since using ServiceMax.”

“ServiceMax has helped us in multiple ways as we have transitioned to a more customer centric culture, from standardising global service processes to enabling technicians to share best practices, the system has been integral in driving better results for our customers.”