105 SendGrid Testimonials

“At Better, providing a best-in-class customer experience is central in our mission to make homeownership more accessible.”

“With SendGrid data, we can track when emails are opened, which tells us when we’re able to follow up with social retargeting messages—or if they aren’t opened, we can adjust subject lines and try again. SendGrid’s API gives us this ability. It's just well documented and really easy to use.”

“We needed an email provider who we could look to as a partner rather than just a software vendor, offering us guidance and support to ensure our email campaigns are successful. Twilio SendGrid allows us to have more control over our promotional email program. This, along with reliable delivery at scale, has had a profound impact on our teacher and donor engagement.”

"[SendGrid has] the tools to help you effectively manage your transactional and marketing email as well as the credibility and expertise to help you build campaigns that will get you the results you deserve."

"Their account management team is responsive and proactive, providing us with the space we need to focus on strategic planning, rather than day to day email management."

"For our small team, a third-party email management and delivery system made the most sense. We did a good amount of research, but ultimately, SendGrid was the solution that was most recommended by our colleagues and developers. SendGrid has allowed us to be almost entirely hands-off when managing the ins and outs of our email traffic."

"As a startup with a small team, our legacy email marketing platform couldn’t keep up with our user base, which was rapidly growing at 15% month over month. The delivery speed per campaign was around eight hours. Our campaigns and promotions are often very time sensitive. We couldn’t wait eight hours for campaigns to be delivered. With Marketing Campaigns, our delivery speed has become really efficient—we can now build and send email campaigns in under an hour.”

“With paid search, we were limited by what we could say on a landing page. Email allows us to reach people on a personal level—to tell a story about another mom’s experience. What parent doesn’t want to better their child’s education? We have that in each email.”

“With Marketing Campaigns, our whole workflow has become much more dynamic, efficient, and productive. We’re able to create emails at a faster pace and reach customers even more frequently and accurately. It has allowed us to segment based on who our customers are and what they want — in turn allowing us to deliver highly relevant content at the right time for each subscriber.”

“Twilio SendGrid's easy-to-use API made the implementation of the segmentation seamless with no down time. By effectively targeting and segmenting our users we experienced an immediate impact to the bottom line while increasing our deliverability and lowering our unsubscribe rate.”

“For Black Friday, we will often have a check in with Twilio and talk about our infrastructure and set up because we've grown to need new IP addresses and new IP pools to manage the volume. And we don’t want something we do in one part of THG to have a negative impact on another. Twilio has been super helpful over the years to work out the best way to set this up and continue to evolve it.”

"SendGrid helped transform us into a more customer-centric business. Armed with the right data, every facet of our department now has the tools and information to tailor their communications to our customers accordingly. Even our customer service is now viewed as a valuable marketing vehicle. Every staff member happily uses SendGrid because it helps them do their jobs more effectively while maximizing the experience for our customers."

“Our continued growth depends on the ability of both SendGrid and Balihoo to scale and evolve with us. Since becoming a SendGrid customer in 2011, our sending has steadily grown each month from hundreds of emails into the millions through our subusers and across multiple IPs. SendGrid and Twilio have been able to scale alongside us every step of the way.”

“We trust Twilio SendGrid to scale to our use case. We trust that SendGrid will scale to the number of emails we need to send at any given time and that our emails are successfully delivered to our users. When 300,000-400,000 emails are sent per minute, this is very critical."

“[With sendgrid,] we no longer think about servers and hardware or wonder if our emails are reaching our users. Instead, we’re focused on improving our community and increasing our online trades making sendgrid’s cost and value a winning solution for us.“