“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
"Having Salesforce Professional Services experts guide us was great because then we could move faster. Working with the people who are closest to the product was super valuable."
“And suddenly it was as though our job became picking the right software and then figuring out which consultants we were going to pay to integrate them. And all that time and money was directed in the wrong place. Our job is to create great customer experiences. And this was …
“Our employees are passionate about spending time thinking and being creative, By implementing Saga in Slack, our employees are able to easily get IT help quickly, allowing them to focus on their work. It is a huge time-saver and success for our teams.”
“As leaders, we have the responsibility to provide the best service for our customers, Our customers and society are changing very quickly, and we need to meet our customers where they are.”
"We see Agentforce as a super assistant for our human agents.”
"With repetitive tasks increasingly handled by AI, service reps have more time for the human moments that make the biggest difference."
"We are confident our data is secure and recoverable, allowing us to focus on what really matters—delivering innovative products and services."
"The first part of our journey was combining data in Health Cloud and Data 360, normalizing it, and putting it in a place where we could actually work with it."
"Answering questions, like ‘How do I download a ticket?’ or ‘How do I buy a parking pass?’ takes reps away from the work that drives the league’s long-term success."
"The biggest problem it solves for us and one of the main reasons why we chose Salesforce is that we had a case management tool, a help desk system, and a separate tool to track sales — but since they weren’t connected, advisors were constantly toggling between systems."
"Ensuring the security and integrity of our Salesforce data is a top priority. Backup and Recover has been a game-changer, providing robust, automated protection with minimal administrative overhead. No business of any size should exist without a backup solution. Because your CRM is your business, in essence."
"Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out."
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