“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
"We’re getting back to our mantra, which is #1 in tires and service. And that doesn't mean the biggest volume player around the world. It means the biggest value-added player in the world."
"We see each of the Agentforce 360 apps adding value to their own space, but we see them working together to help us deliver an enhanced experience."
"This is the first time we feel like scalability is truly possible for a midsize financial institution."
“We’re already seeing the difference. Agentforce isn’t theoretical — it’s doing real work. Our agents are spending less time on cold outreach and more time having meaningful conversations with qualified borrowers, which is exactly where we want them focused.”
“One of our biggest challenges is that we have data coming in from 30 different places — where you're buying your ticket, where you're buying food, where you're buying our retail, Collecting all of that data, marrying it together, cleaning it up, and then actually making it actionable is our …
“There are a lot of different sources that sit in our lakehouse, and Data 360 connects all of them to create a unified profile that is essentially the golden record of the customer, We've been putting all that information together to get to a place to actually understand the whole …
"The great part about Agentforce and segmentation is the ability to build propensity modeling so we can learn not only who's most likely to spend more time with our business, but also who's going to do that for our partners, so we can help grow their business as well."
"Marketing can be proactive in helping save lives."
"We can drill down to the level of folks who missed their annual primary care appointment, and reach out with, ‘Hey, here are all the benefits of visiting your physician every year.’ We can really personalize outreach to help people understand the value of getting that care."
“Having all these products together has opened up a lot of opportunities we never had before, Unified data and tight segments help us show patients they can get all their care at UChicago Medicine. We’re connecting with patients in a way that increases retention, improves their health, and develops our …
"The real magic is in the partnership between our digital and human SDR. Together they operate as one team, adapting in real time and letting us act like a company 10x our size while keeping costs in check and our people energized."
"We’re committed to evolving and getting more efficient. There’s a fundamental shortage of attainable homes in this country and we have a responsibility to help however we can."
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