"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“Agentforce enables our people to work more effectively, It’s not a replacement for them. It’s a way to make the most of their talents so that they’re not stuck doing repetitive tasks.”
"The connectivity we provide is an essential service to so many people both in New Zealand and overseas."
“Agentforce’s ability to access data in the moment is vital, The agent is grounded in the right answers and can only look at the data that is relevant for each particular customer according to the rules we set for it. Having that data easily accessible within Data 360 means that …
"The luxury experience isn’t just about the product. It’s about every interaction. Salesforce helps us deliver that level of consistency and care at scale."
"Our aspiration is to bring to life the kind of personalized, data-driven interactions providers are asking for to help deliver the best outcomes for patients. And when you layer in other solutions like Agentforce and Data 360, it really changes the paradigm."
“Our research revealed that, when it comes to appliance care, consumers believed the brand promise of giving them time back had been broken, We wanted to fix that.”
“All of our data comes together using Salesforce Identity, which we call ‘My Account.’ It’s critical to our success. It’s our hub, with consumers’ information, history, and preferences, Everything pulls to that one central location.”
"Agentforce allows us to meet learners with the communication and support they prefer, wherever and whenever it’s best for them."
"Like many education institutions, we face the challenge of multiple systems – both Salesforce apps and others – and Data 360 makes our integrated data actionable."
"We’re looking for ways to empower them to get the help they need when they need it. We want to make sure that their first attempt is successful so they go on to be an always-on advertiser with us."
“With the Einstein chatbot, we had to tell it what to do and how to assist, Agentforce understands what an advertiser needs no matter how they say it.”
“It’s easy to connect different things into Salesforce, It's really enabled us to create a whole ecosystem around our tools, and provide a more cohesive experience to both our customers and our end users.”
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