“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"A job is deeply personal for people. It can be the difference between being able to pay rent or not. We take that very seriously on both sides, on the employer side and the job seeker side."
“Our data has been captive, unusable in our go-to-market strategies because it's been too cost prohibitive to move data around."
"With Agentforce managing up to 50% of incoming requests, we will be able to automate responses to common questions like tax return statuses, freeing up our team to focus on more complex tasks."
"Agentforce is so intuitive, I intend to integrate as many products as we have licenses into it. I’ll see major time to value, with no maintenance cost."
"Leveraging Salesforce technology, we are able to create extraordinary fan experiences by delivering personalized engagement at scale. With a growing, diverse fanbase, Salesforce has become a trusted partner in helping us strengthen connections with our fans and elevating their experience across every touchpoint."
“Zero copy is very attractive to us because it’s easier and less expensive than ingesting the data again and landing it in multiple spots.”
"Data Cloud enables us to know our customers better so we can partner with them to build their businesses."
"Our business customers expect us to know everything about their needs and relationship with us. We work really effectively now across sales and marketing, and Data Cloud has enabled us to do that."
"So it's really important that we combine the two and get the best outcome for our customers."
"We look at Agentforce as an absolute augmentation strategy that makes our agents more effective. Just imagine having a workforce that can spend more quality time with our members during peak moments of need — it's a big deal."
“When you submit a resume to a job that you think you're qualified for, and then you never hear back from anyone, you start to question your self-worth and whether you're qualified to do what you think you're qualified to do.”
"I love what I’ve seen of Agentforce. We can move from a one-to-one relationship with candidates to connecting with millions while maintaining the human touch. It’s incredibly powerful and promising for the future."