“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
“We knew we needed a solution to automate manual data uploads so that our teams can focus on helping our customers, not manual tasks."
“With Salesforce, we have a partner that not only enables the integration of innovation, but welcomes it. The platform allows us to really layer in our own capabilities to deliver the customer experiences we want at scale, securely and reliably.”
“With Salesforce, we can enrich the digital experience for millions of customers. It helps us get closer to our vision of giving passengers the best airport service in the world.”
“We needed to focus more on the customer experience and less on our internal processes.”
“How customers engage with airport services has completely changed."
“We have always had a history of in-house innovation, However, bringing in Salesforce as a partner to help us augment that innovation and continually improve the connection to our customers made sense. They are not afraid to grow with us and help us scale our marketing email program, while sharing a core value of trust.”
“It was daunting to think about all the components we would have to build to support our large product catalog and merchandise millions of variants. That’s all native in Commerce Cloud.”
“The combination of AI, data, and CRM allows us to help a busy mom solve the 'what’s for dinner' dilemma with personalized recipe recommendations her family will love.”
“Einstein AI does the heavy lifting to look at our audience and analyze the right email sending cadence."
“All 58 chapters consolidated their data into one platform. We unlocked our potential by having all the data and real-time intelligence in one place.”
“Our goal is to make sure we understand their needs and how we can best enhance their relationship with ASU and get them into the right interest area at a very early stage.”
“Implementing and supporting an enterprise Salesforce solution at ASU has facilitated data sharing, communication, and relevant engagement with our constituents, and all of that translates into great customer service, valuable communication, and effective, efficient processes.”