“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“We had a lot of different data sources and lacked good processes. Our data was messy, and we had a lot of stale reporting, so the team has spent a lot of time cobbling stuff together in Excel just to get any visibility to the sales and exec teams.”
“We don’t use PowerPoints in reviews anymore. Our sales leader calls Salesforce ‘the center of our universe.’ If it's not in Salesforce, it doesn't exist. And that was just a wonderful breath of fresh air for me to hear.”
“Once you start a digital transformation, it becomes a springboard for other great ideas. With Salesforce, we can be more responsive in rapidly changing times and improve care outcomes for millions of people.”
"Everything we do at Orlando City is focused on our community. Our goal is to make everyone feel they are part of the club and have their own space inside it. Our new mobile app helps us to do that, and also get to know our fans better, so we can offer them the best experience possible."
"The tools worked. The team worked. And we were able to scale because we had the infrastructure. The chance to have an impact on the organizations we work with is immensely rewarding. Serving the community is truly our biggest driver."
“What we’ve always done has gotten us to where we are today. Unifying and automating how our people and systems work together will help us to accelerate execution as we continue to grow.”
“A lot of our developer teams use Slack regularly. They’ve put in scripts inside the different channels in Slack for our deployment processes.”
“I’m a big fan of Salesforce. It helps in driving operational excellence so that we can grow at scale and identify where we can innovate going forward.”
“I think we have a good balance of speed and power [as a company]. We’re developing and manufacturing storage solutions for markets that demand high reliability, quality, and long lifetime, like automobiles and medical industries."
“Marketing Cloud makes it a lot easier for us to stay in touch with our customers. It really allows us to hone into that moment, in their preferred channel, and deliver something that's relevant for them.”
“Whatever they’ve received a diagnosis for. We’re going to partner with their doctor to make sure that they’re properly treated and that they have the right programs surrounding them.”
"Our team uses Marketing Cloud Intelligence to tie our offline store sales and ecommerce sales data to our performance marketing. This helps us understand campaign performance, make adjustments to investments, and leverage analytics to deliver an improved return on ad spend."