1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

"Our service model is built on creating relationships with our customers—that’s always our top priority."

“It used to be that insurance companies classified the agent as their customer, and over time that has transitioned to recognizing the agent as their ‘partner’ as they both serve the insured.”

"The needs of our clients vary. We must be well-positioned to meet them where they are at. Sometimes they want to meet with us in person, and other times they simply want an efficient digital experience that is rooted in the personal relationships that they have come to know and trust with our team.”

“The traditional systems and workflows used in many agencies today are service focused and limit the understanding of the activities and behaviors that lead to increased sales and retention.”

"Einstein 1 Service has really changed the game for us. Now, our agents can zip through technical questions and spot chances to upsell in conversations. It's made training new folks a breeze and cut down on the need for constant check-ins from managers. Our team can just focus on doing what we're great at — giving top-notch service."

“We are only as good as the ecosystem of merchants we have. Customer obsession is the only way we can be successful as a business.”

"We’ve increased our conversion rates between marketing and sales leads, and it’s really built trust between the two teams."

"We are dedicated to delivering the most incredible experience for each and every single one of our guests, personalizing their stays to their needs and wants. The Salesforce Einstein platform makes it easy for us to achieve this."

"Having the ability to make real-time action-based decisions helps impact the business in a myriad of ways, leading to greater efficiency, increased ticket sales, and optimal experiences for fans."

“The luxury market is not a numbers game. It’s experience over profit every time, Trust is the most valuable asset in the automotive industry. The more data customers trust us with, the more value we can show them.”

"The ability to push new ideas to our users quickly and not worry about where we’ll host our applications or who's going to manage them is probably the most important thing for the scalability of our platform."

“Before Salesforce, we couldn’t build new functionality for our partners. We were at the mercy of their disparate systems. Now, we can redefine what good looks like and create ‘the wonderful’ on all levels with our Salesforce building blocks.”

“Our partners all have different requirements for aftersales. By integrating their systems with Salesforce, we can manage tasks much more efficiently and give customers a truly seamless experience.”