"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“One of the things we are absolutely passionate about is that we are customer-focused. Everything that T-Mobile does is based on the customer.”
“The biggest advantage of Salesforce is that it keeps all of the customer data in one place. It provides a single view of the customer that allows us to cater to customer needs and meet them wherever they are.”
“It’s all about having the right visibility of the customer. Employees can recognize who is calling and view past cases and interactions in one place, which brings efficiency and personalization into each interaction.”
“Our CRM Analytics portfolio covers the full scope of Salesforce functionalities today. This includes Sales Management, Customer Support, Quality, and Services domains for more than 15,000 users worldwide.”
“We are an innovative company trying to disrupt transportation. It’s important that we understand what our customers want and what they are happy and unhappy about, and implement changes based on that.”
“As a lean startup, we don’t have the resources to start a heavy enterprise IT project of this kind and do the entire design and implementation ourselves. Salesforce Professional Services was able to fill the gap and provide us with the expert guidance we needed.”
“Consumers are changing how they shop, how they decide to spend their time, and the role of technology in their lives. So we decided to modernize our brand, and our digital experience would be the first expression of a more contemporary Casey’s.”
“We believe when we are close to owners, we better understand their needs and wants, which puts us in a much better position to produce products that make them feel good about the brand, even if they do have a problem with their appliance."
"We are an appliance company, but at the end of the day, what we are really trying to do is be there for people in their moments of life."
“That 360-degree view is the enabler for our zero distance philosophy. The magic that happens once we have that view is the owner doesn’t have to repeat themselves throughout the various processes to let us know their experience.”
“They’re more productive and that gives them more time to do those things for the owners that really make a difference."
“With Salesforce, we can make our iconic brand even stronger with richer business insights and richer customer experiences.”