1060 Salesforce Testimonials

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

"We built social collaboration into our business process and improved productivity and visibility."

"Our service model is built on creating relationships with our customers—that’s always our top priority."

"We have one site on [Commerce Cloud] for both audiences, which lets us understand and segment our customers based on a single site experience."

"We’ve taken a quantum leap from where we were, and we’re now positioned to do the things we want to do."

"Keeping our lead in terms of product quality and performance is essential, but it isn't enough to guarantee success. So, what's our new focus? Offering an excellent customer experience."

"Salesforce enables us to connect with our customers authentically. To help them in every step of their pet’s life. To see that growth and to see how much we are empowered to actually deliver against our business strategies. That’s very freeing."

"Since launching our ecommerce offerings, we have experienced double digit growth year on-year in terms of online sales."

“In the legacy software world, sales, marketing, technical support, and product development can work in silos. In the SaaS world, everyone has the opportunity to collaborate and work together.”

“Without Salesforce, we would be living in a world of spreadsheets. That can become a huge hindrance and create so much drag on a business, particularly on an analytics team and an operations team.”

"Being a customer company is imperative to us."

“We are building out the 360-degree view of our citizens, and then we’re translating that over to internal operations. That will allow us to refine existing services, create new services based on quantifiable needs, or maybe eliminating services that aren’t driving any value. So, we’re still delivering against our business objectives, but we’re doing it in a manner that’s nearly seamless to our citizens.”

“We needed to do things better, faster, and cheaper if we were going to build the kind of trust we need in order to fulfill our mission. We needed to align ourselves with our governor’s objective to operate at the speed of business.”

“We identify the agency on the account record, asking for additional information (such as project requests, status updates, and implementation progress) to be stored in a 360-degree, profile-like record. We also push conversations to Chatter [a live comment board similar to a newsfeed on Facebook] which gives everyone real-time visibility to recent events with a given agency.”

"I can never get enough insight from the Commerce Cloud team, because [they help us] in validating and prioritizing our assumptions."