1060 Salesforce Testimonials

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”

"Our service model is built on creating relationships with our customers—that’s always our top priority."

“We want to make shopping easy, cutting edge, and amazing, and that means creating an experience without boundaries.”

"We’re on a real roll with double-digit growth in all markets. We believe if you can dream it, you can do it. With Salesforce, we can turn our dreams into reality faster."

"We want to know every customer — whether we offer them a cup of tea in a store or process an order online. With Salesforce, we can combine knowledge from both our online and offline channels and empower our people to deliver an even better customer experience."

"At the moment, if a customer contacts us on social media to talk about a product, the service agent has to refer them back to a store or the website if they want make a purchase. With conversational commerce, the service agent will be able to process the order and take payment — it will be like an endless aisle but on social media."

“We’ve only begun to unlock the power of the PwC network, and we could not have achieved this without Salesforce.”

“The key to success in a digital transformation is to make it fun. It's to make it so that people want to be part of that transformation."

"We want customers to have confidence all the way through their journey which is why we’re using Salesforce to take communication and service to the next level."

"By automating our business with Salesforce, we can deliver personalised communications at scale and build more personal customer relationships. It’s helping us make the leap from an analogue incumbent to a digital disruptor."

"The old way of doing things was very high touch and impossible to scale in an efficient way. We needed to re-imagine how business should be done in the digital world and use Salesforce to build that capability."

"By connecting sales and service, we can start to analyse things like response times and product usage and assess the impact on retention. We can then take the right actions to keep customers engaged."

“It’s very easy to add new features with the platform that enhance the customer experience.”

"L.A. County is extremely diverse. Whether someone holds a 9-to-5 job or works off-schedule hours, commutes in from the Valley or is just trying to get across town, prefers to check schedules and routes via an app or still finds printed directions more reliable, we have a huge number of people who need to get around. And they do so very differently.”