“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
“The Journey Builder Base Accelerator was exactly what we wanted and needed. For us, it was painless.”
“Retention is the key idea motivating myEDmatch. Our idea needed the technological support only Salesforce could provide.”
“I think the future success of any company, including Telstra, is to be ahead of the game and serve our customers brilliantly. Partnering with Salesforce helps us achieve these goals.”
"For the first time, we have everybody collaborating on the same platform for the benefit of our customers, and with the use of Einstein, we’re able to focus on the things that really matter."
“Everything was complex and administrative. What Salesforce has done is removed that complexity and made it simple for our people. They can work faster, smarter and better and have more meaningful conversations using insights that they can access from anywhere, at any time.”
“My life's great dream has always been to work for the economic and moral dignity of human beings. Since I was a young boy, I've always been fascinated by the great pioneers of mankind. I wanted, somehow, to be a tiny pioneer of human dignity.”
“It is very simple. We have no logos. I think this is something quite important."
“Online, just by nature, it is a little bit cold, a bit impersonal. Thanks to Salesforce, we were able to build customer journeys — to provide our individual customers with an experience that was as close as possible to their expectations and desires.”
“When my father joined the company in the 1980s, Baby Saffron was a small cottage industry-style company. But he focused on innovation and product quality rather than price competitiveness. This won us some large deals and suddenly we were outgrowing our existing production facilities.”
“Our vision is a simple, customer-centric one. To make the travel booking experience extremely simple for customers by offering a clutter-free website that’s fast to load and provides relevant information.”
“Teams are able to handle more calls than ever before and we are resolving 95% of cases within target deadlines."
"In a world where every customer touch brings in different information, Salesforce connects conversations across businesses and geographies in one place.”