1060 Salesforce Testimonials

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”

"We built social collaboration into our business process and improved productivity and visibility."

“The Salesforce platform offered a powerful technology roadmap to meet our strategic vision.”

“This year is all about collecting customer data; from next year on, we intend to use that data to design and implement superlative customer journeys.”

“There’s much greater awareness around flexible workspaces today, but also added competition. It’s why we’re using technologies like Salesforce to reposition ourselves and grow.”

“Our salespeople felt distanced from the power of information held within the business. Salesforce places them at the centre.”

"Today’s organisations face twin challenge of transitioning from legacy to flexible platforms which can exactly meet the business requirements of competitive advantage, and robust change management processes to drive adoption of new platforms. With Excalibur, we have demonstrated our ability to lead on both parameters. We successfully moved to a cloud-based Salesforce automation platform and enabled organisation-wide transition through a world-class change management process.”

“We deployed ‘Excalibur’ based on the Salesforce Sales Cloud with a remarkable 92 per cent user adoption and high sales satisfaction scores within the first month.”

“With clearly defined business objectives, strong leadership buy in and governance by sales and marketing business teams, we implemented the Salesforce1 Sales Cloud in a record four months, impacting 6,200+ users across 20 countries and 14 business units. It has been the close partnership between Salesforce and our internal Salesforce admin team that has underpinned the success of the program.”

“When your customers’ average cart size is close to $2,000 dollars, you need to be able to engage in a human way. Salesforce gives us the insights and capability to do that.”

“We’re always thinking about how can we make the customer experience better throughout, and invest heavily in technology to achieve this. It’s helped us create a brand that people genuinely love and are willing to promote to their friends.”

“Using Sales Cloud, the team consolidates all information in one place to get a single view of the customer. Efficiency is up by 20%.”

“Service cloud has boosted the operations team’s productivity by 80%, allowing them to focus on more value-added customer-centric work.”

“With Salesforce we can follow every phase in the customer journey and analyse each segment without any fragmentation."