“Our CSAT was good. Across the customer journey we were scoring very well in CSAT and NPS, getting recognised in the Bright Top 25%. We had a 12% response rate and were tracking way over the UK benchmark on the Bright Index. But we knew it wasn’t enough for the …
"What we are most proud of is being able to give customers what they ask for. This helps to improve their experience with us and their overall satisfaction."
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