393 Rimini Street Testimonials

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.

For us, we no longer see SAP as the only solution, but as one of multiple options — and that’s working well for us. By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings into maintaining our ECC core while adding cloud applications around it, without increasing operational spend.

In order for us to achieve our goal in embracing AI to prepare our people with the necessary skills, Rimini Street has helped us by providing a very solid foundation in supporting our core systems, in stabilizing the environment and providing time to our people for them to pick up new skills, to think about what can they do more for every business that we are in by adopting AI.

“Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.”

"Rimini Street professionals have a level of knowledge that is unmatched, and because of this our partnership with them has generated recognition of our IT department across the business. In addition, the total cost savings generated by switching to Rimini Street Support is much greater than the 50% support fee savings guaranteed in the contract."

"Rimini Street’s application management services for SAP delighted us due to the difference in the support model versus conventional consultancies. We no longer waste time having to manage the tickets – with a single service provider for software support and AMS, the work is more efficient."

"Our partnership with Rimini Street frees up financial and IT resources so we can focus on other innovation initiatives. In August 2019, we launched Iguatemi 365, the company’s e-commerce platform. Developed with a total focus on the business, the marketplace offers a qualified mix of products and brands curated by the Iguatemi brand."

"With Rimini Street, we can maximize the value and ROI of our current SAP software system and receive far greater support than we received from the vendor. We plan to leverage our newly liberated IT resources to accelerate the digitalization of paper reports, so our business leaders have easier access to analytics and insights on store performance."

"Support from Rimini Street is critical for us as we have a very small staff in our IT Department to work on various projects. Our SAP software is used in mission-critical business functions like financial reporting and inventory management – any issues or failure would bring our business to a halt."

“There is significant pressure to drive cost reductions in our budget, but at the same time continue to maintain all our essential services and find ways to innovate. Rimini Street understands the importance of quality customer service, which not only delivers significant savings but gives us more time to plan for the future without the pressure of needing to follow a vendor-led upgrade path.”

"Turning to Rimini Street has bought us the luxury of time and saved us significant resources that we can apply to support essential services while knowing we have expert support enabling us to properly plan our transformation strategy to meet the needs of our organization.”

“We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”

“It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support costs but also gave us the ability to defer any expensive and disruptive system upgrades until they make sense for Federal Group.”

“We may have the oldest EBS version in the southern hemisphere, but we’re able to maintain our current system beyond the end-of-support deadline mandated by Oracle. Having control of our IT roadmap has been particularly critical during what have been tumultuous times for the hospitality sector.”

"My role and that of many people in similar positions in other organizations is geared towards saving expenses and reducing overhead. The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”