379 Rimini Street Testimonials

Through our engagement at Rimini Street using Rimini ONE, it hasn’t just allowed us to have a stable platform, it has actually opened up a lot more opportunities for us. So, we’ve got opportunities to make our internal team feel better, do better work, and work on go-forward platforms. It allows us to focus more on our strategic initiatives, like our digital first approach as well as look at the overall costing for that platform and focus on things that are really important to us around DR business continuity and just simplifying those processes down.

One of the key reasons we sought out Rimini Street was to strengthen our IT processes, and ensure we are not only following best practices, but creating long-lasting solutions that help us achieve our goals of improved operational, competitive and financial results. For example, instead of wasting labor, time and cost addressing recurring issues again and again, the expert engineers of Rimini Street help us identify the root cause of recurring issues and fix them once – permanently and efficiently.

Instead of just spending labor to do an Oracle upgrade with no value on the back end, I can take what would’ve been technical debt to upgrade the infrastructure and apply that to the new solution. I don’t have to invest 20% of my labor into doing Oracle upgrades every three to five years.

“Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.”

"Rimini Street professionals have a level of knowledge that is unmatched, and because of this our partnership with them has generated recognition of our IT department across the business. In addition, the total cost savings generated by switching to Rimini Street Support is much greater than the 50% support fee savings guaranteed in the contract."

"Rimini Street’s application management services for SAP delighted us due to the difference in the support model versus conventional consultancies. We no longer waste time having to manage the tickets – with a single service provider for software support and AMS, the work is more efficient."

"Our partnership with Rimini Street frees up financial and IT resources so we can focus on other innovation initiatives. In August 2019, we launched Iguatemi 365, the company’s e-commerce platform. Developed with a total focus on the business, the marketplace offers a qualified mix of products and brands curated by the Iguatemi brand."

"With Rimini Street, we can maximize the value and ROI of our current SAP software system and receive far greater support than we received from the vendor. We plan to leverage our newly liberated IT resources to accelerate the digitalization of paper reports, so our business leaders have easier access to analytics and insights on store performance."

"Support from Rimini Street is critical for us as we have a very small staff in our IT Department to work on various projects. Our SAP software is used in mission-critical business functions like financial reporting and inventory management – any issues or failure would bring our business to a halt."

“There is significant pressure to drive cost reductions in our budget, but at the same time continue to maintain all our essential services and find ways to innovate. Rimini Street understands the importance of quality customer service, which not only delivers significant savings but gives us more time to plan for the future without the pressure of needing to follow a vendor-led upgrade path.”

"Turning to Rimini Street has bought us the luxury of time and saved us significant resources that we can apply to support essential services while knowing we have expert support enabling us to properly plan our transformation strategy to meet the needs of our organization.”

“We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”

“It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support costs but also gave us the ability to defer any expensive and disruptive system upgrades until they make sense for Federal Group.”

“We may have the oldest EBS version in the southern hemisphere, but we’re able to maintain our current system beyond the end-of-support deadline mandated by Oracle. Having control of our IT roadmap has been particularly critical during what have been tumultuous times for the hospitality sector.”

"My role and that of many people in similar positions in other organizations is geared towards saving expenses and reducing overhead. The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”