“We are always looking for ways to make sure our SAP systems are stable. With Rimini Street Watch for SAP, we can monitor, trend capacity, and identify application and performance issues faster, and in some cases before they happen. This service helps us determine server, services, and application availability. For …

Signing with Rimini Street restored our ability to take control of our IT roadmap based on our business needs, and as a result, we achieved significant reduction in our fixed costs for Oracle maintenance and operation. These costs accounted for 86% of our total IT budget. With Rimini Street, we …

"We’ve been enthusiastically looking for an alternative to vendor support for years. We are delighted to have found Rimini Street and are very impressed with the level of service we receive."

“Rimini Street consistently delivers high quality US and Canadian tax and regulatory updates ahead of schedule with excellent documentation and highly-responsive support. The Rimini Street team has extensive experience building and supporting tax and regulatory updates and we rely on them to support our mission-critical PeopleSoft applications. We are very …

“There are no excuses from Rimini Street. Their goal is not to try and de-escalate the problem down. They come in with the sole goal of solving your problem, and until they solve it, they are not happy. For example, if we weren’t on the right vendor support pack and …

"Today, we enjoy premium-level support from our dedicated support engineer, and this gives us confidence to allocate resources towards other initiatives that will deliver more value to our organization, instead of spending resources on support of our system."

"Our experience with the vendor’s [Oracle's] first-tier support was that we never really got to a resolution quickly, and we would go days at a time with no feedback at all. When we would go chase them for an answer, invariably the response would be, ‘Can you run it again …

"For our organization, cost was about fourth on the priority list. We were heavily focused on the support experience, including challenges with the SAP model, particularly for resolving critical issues. We also are also very focused on mitigating the risk injected by SAP not supporting custom code. The Rimini Street …

“In the short period since we made the switch, the communication with Rimini Street’s engineers, support team and account managers has been great, and we are seeing excellent response times when tickets are raised. And with the additional capacity to re-invest in IT, we can begin to look at new …

“In addition to the savings, Rimini Street’s service level agreement (SLA) is excellent – the company delivers on everything it promises, which gives us a tremendous amount of peace of mind across our IT group and the business at large. The support provided by the vendor was slow and, in …

“Procurement leaders should feel empowered to bring ideas to company leaders on how their organization can be more strategic and align with business priorities. They can influence decision-makers on how IT initiatives, such as adopting third-party support, adds value and frees up resources for other important projects and innovation. Switching …

“Rimini Street showed that the change to third-party support is worthwhile. Now we have reduced our SAP maintenance and support costs, allowing those resources to be directed towards our current business goals. We no longer worry about our ERP support since switching to Rimini Street.”

“Rimini Street showed us what they were doing with AI early on and how they were using this advanced platform in their daily support operations; we are now personally experiencing the benefits of this platform including faster time to resolution for our support issues.”

"I think the breadth of experience that Rimini brings with different customers, the challenges that they have experienced, and being able to bring that to bear at T-Mobile has been a mitigation of risk for us."

“Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.”