388 Rimini Street Testimonials

Without Rimini, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.

"We switched to Rimini Street to optimize our IT spend and receive a premium level of support and maintenance for our complete Oracle system. The retail industry is facing additional challenges due to the global pandemic, and Rimini Street’s dedicated level of support allows us to divert our IT resources to implementing our hardware infrastructure modernization project as part of our current business transformation priorities."

“With Rimini Street we get the whole package: ultra-responsive service at a reasonable price, the ability to upgrade when it makes sense for us, and premium support features like strategic advisory services. Rimini Street has changed the way we think about support.”

“Rimini Street consistently delivers high quality US and Canadian tax and regulatory updates ahead of schedule with excellent documentation and highly-responsive support. The Rimini Street team has extensive experience building and supporting tax and regulatory updates and we rely on them to support our mission-critical PeopleSoft applications. We are very pleased with the overall responsiveness and quality of support we receive from Rimini Street.”

“There are no excuses from Rimini Street. Their goal is not to try and de-escalate the problem down. They come in with the sole goal of solving your problem, and until they solve it, they are not happy. For example, if we weren’t on the right vendor support pack and were running an unsupported browser, the vendor would push the issue back to us and tell us we needed to upgrade. With Rimini Street, we don’t see any of those excuses. We just see ownership. We see them taking those issues, running with them, and making everything work in our customized environment, not a vanilla environment.”

"Today, we enjoy premium-level support from our dedicated support engineer, and this gives us confidence to allocate resources towards other initiatives that will deliver more value to our organization, instead of spending resources on support of our system."

"Our experience with the vendor’s [Oracle's] first-tier support was that we never really got to a resolution quickly, and we would go days at a time with no feedback at all. When we would go chase them for an answer, invariably the response would be, ‘Can you run it again and give me more logs.’ But that has all changed with Rimini Street, and the high quality support we are now getting is exactly as advertised."

"For our organization, cost was about fourth on the priority list. We were heavily focused on the support experience, including challenges with the SAP model, particularly for resolving critical issues. We also are also very focused on mitigating the risk injected by SAP not supporting custom code. The Rimini Street service hits all our top priorities for support and delivers significant savings as well. We eagerly recommend Rimini Street to organizations that want better, broader support at less cost."

“In the short period since we made the switch, the communication with Rimini Street’s engineers, support team and account managers has been great, and we are seeing excellent response times when tickets are raised. And with the additional capacity to re-invest in IT, we can begin to look at new and interesting ways to further enhance our customer experience.”

“In addition to the savings, Rimini Street’s service level agreement (SLA) is excellent – the company delivers on everything it promises, which gives us a tremendous amount of peace of mind across our IT group and the business at large. The support provided by the vendor was slow and, in one specific case, it took two months to resolve a single support issue. With Rimini Street, the quality of service and the expertise of its engineers are much higher compared to what we were experiencing before.”

“Procurement leaders should feel empowered to bring ideas to company leaders on how their organization can be more strategic and align with business priorities. They can influence decision-makers on how IT initiatives, such as adopting third-party support, adds value and frees up resources for other important projects and innovation. Switching to Rimini Street Support is part of a new mindset that has enabled the company to be more relevant in the pharmaceutical industry. With our support savings, we can increase investments across the business, including product R&D, digitalization, process automation and new ERP applications that modernize logistics operations and allow product traceability.”

“Rimini Street showed that the change to third-party support is worthwhile. Now we have reduced our SAP maintenance and support costs, allowing those resources to be directed towards our current business goals. We no longer worry about our ERP support since switching to Rimini Street.”

“Rimini Street showed us what they were doing with AI early on and how they were using this advanced platform in their daily support operations; we are now personally experiencing the benefits of this platform including faster time to resolution for our support issues.”

"I think the breadth of experience that Rimini brings with different customers, the challenges that they have experienced, and being able to bring that to bear at T-Mobile has been a mitigation of risk for us."

“Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.”