388 Rimini Street Testimonials

"We looked at other alternatives and found that Rimini Street was the most seasoned, stable and financially sound — and willing to partner and invest in our success."

"Our experience with the vendor’s [Oracle's] first-tier support was that we never really got to a resolution quickly, and we would go days at a time with no feedback at all. When we would go chase them for an answer, invariably the response would be, ‘Can you run it again and give me more logs.’ But that has all changed with Rimini Street, and the high quality support we are now getting is exactly as advertised."

"Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact."

“The huge cost reductions we’ve achieved — with zero impact to our company-critical IT operations — have enabled us to invest in the technologies and expertise that will support future ground-breaking innovations.”

With the support of Rimini Street, we can continue to maintain our current, robust SAP ERP systems, regardless of expiration, while driving digital transformation and enhancing our technological capabilities.

“We can now stay calm and continue to invest the annual maintenance savings — and the money previously designated for the SAP upgrade — into strategic initiatives like supporting global growth.”

“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”

“Rimini Street folks are client-friendly, client- oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence. I’ll send our Rimini Street Primary Support Engineer a note and within minutes I’ll get an email telling me he’s lining up the necessary resources to work on the issue. Very quickly, he’s assigned the right people, they’re contacting me and they’re engaged.”

“Macro-disruption may have slowed our progress, but investing in innovation is still very much in reach.”

“We quickly realized that the value of the support we were receiving from Oracle did not match the annual spend. With Rimini Street, we’re able to get better support at a much lower cost.”

“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”

The dedication from Rimini Street has made our team feel like we’re one entity. We leverage Rimini Street support to provide answers as a collective group, which tangibly enhances our efficiency.

"Our move to Rimini Street brought other advantages beyond what we had expected, including freeing up time available for our IT team to focus on more strategic tasks. As Rimini Street support is carried out by senior engineers with a deep knowledge of the product they support, the troubleshooting process has been faster. Another positive point is that the company provides ready-to-use solutions. We no longer have to hire a consultant to fine-tune any solutions."

"We needed to find ways to introduce standardization, simplification, and consolidation for all the information surrounding suppliers and customers. We also needed to have better visibility into processes and more data at our fingertips so that we could operate our plants more effectively. We could take the money we saved and reinvest it in new systems -- while receiving a higher level of support. It created a very compelling value proposition. CF Industries spends about $30 million annually on IT. As a result, the firm has slashed its annual maintenance costs by 79 percent compared to the previous SAP price tag. This equates to over $25 million in total savings over a 10-year period. Among the gain: a 50 percent reduction in annual SAP maintenance fees and the ability to avoid five major upgrades over the next decade. In addition, 3.5 full-time-equivalent employees no longer have to deal with time-consuming activities such as regression analysis, testing batches of fixes and a variety of self-support activities."

“Rimini Street consistently delivers high quality US and Canadian tax and regulatory updates ahead of schedule with excellent documentation and highly-responsive support. The Rimini Street team has extensive experience building and supporting tax and regulatory updates and we rely on them to support our mission-critical PeopleSoft applications. We are very pleased with the overall responsiveness and quality of support we receive from Rimini Street.”