379 Rimini Street Testimonials

"Rimini Street is helping us on multiple fronts. It was the right decision to go with them for independent support. We would absolutely make it again. We just wish we’d made the decision sooner."

“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”

"During our due diligence process, we engaged with Gartner, we spoke with a lot of different Rimini Street customers, and we spent quite a bit of time thinking through every angle about how this would best fit our needs."

“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”

"We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support ."

“When we make a call to Rimini Support, someone we know answers the phone and starts dealing with the problem immediately.”

“We are always looking for ways to make sure our SAP systems are stable. With Rimini Street Watch for SAP, we can monitor, trend capacity, and identify application and performance issues faster, and in some cases before they happen. This service helps us determine server, services, and application availability. For us, this means fast detection of issues within the complete technology stack, not just the application. Combined with Rimini Street’s SAP ERP expertise, these proactive diagnostics and web-based dashboards help improve our support experience.”

"Salesforce customers have thousands of service partners to choose from, yet very few service partners today have the ability to address such a crucial support gap by delivering cost-effective, personalized, responsive support."

“We consider Rimini Street a strategic partner, they're reliable, innovative, and leading edge. And they will be our partners for years to come. ”

“Transitioning to third-party support made absolute business sense and was not a risk.”

“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives. It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

“We were looking at doing a six-month, million-dollar upgrade of our J.D. Edwards EnterpriseOne just to move to a new version we didn’t need. It was pretty clear we had to get off the carousel ride of forced upgrades.”

“We don’t have to be bound by lagging server processes anymore. I give Rimini Street an A+”

“Before we even signed the contract, I had confidence in Rimini Street’s promise because of the company’s clear commitment to our success.”

“Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”