Rimini Street

SAP is a critical application for us, but the ongoing support fees were just brutal. Wearing my CIO and CFO hats, I did due diligence on [Rimini Street]; insisting on talking to other customers and on speaking to the engineers that would potentially be supporting us, not just the sales guys. What really closed the deal with Rimini Street was the ability for us to define when an issue is a priority one (P1) problem. We know the impact on our business and being able to set our own priority level is a huge plus. When we looked at the overall value proposition, it was utterly compelling.

"Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership."

Rimini Street folks are client-friendly, client-oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence.