Rimini Street

"After the switch to Rimini Street, we have been able to break free from vendor-oriented service policies and focus on business-oriented services. Work efficiency of IT services have been maximized with a swifter response and support to issues when requested."

“We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

It became very clear that moving to Rimini Street Support offered a more compelling alternative for us. Throughout our engagement with the company, they have had the right team, in the right place, at the right time. The initial transition, procedures and proven support model ensured a smooth start-up. Everything they did focused on ensuring a transition to a working model that hit the ground running. Only Rimini Street provides the breadth and depth of experience, scalable support infrastructure and advanced technology and processes needed to enhance business continuity and mitigation of financial and operational exposure for an organization of our size and scale.