393 Rimini Street Testimonials

“We are always looking for ways to make sure our SAP systems are stable. With Rimini Street Watch for SAP, we can monitor, trend capacity, and identify application and performance issues faster, and in some cases before they happen. This service helps us determine server, services, and application availability. For us, this means fast detection of issues within the complete technology stack, not just the application. Combined with Rimini Street’s SAP ERP expertise, these proactive diagnostics and web-based dashboards help improve our support experience.”

So when you look at organizations like Rimini Street, what you’re looking for is the types of people they employ, people who are passionate about doing the right thing, doing it right first time. It’s important that we have confidence in those people. I’ve had the opportunity to meet a lot of their executives who show big interest in what their employees are doing and also shows that they care about those employees. And that’s important for BrandSafway. It shows the right type of culture that will encourage, develop and keep those resources for the long term.

Data is everything when it comes to AI. Making sure we have SAP data collection running full-speed is essential to our operations as the results can help us make fast, on-the-spot and long-term strategic decisions that impact production, cost, profitability, resource planning and more — we're a manufacturer running 24 hours a day, so our SAP must be running 24 hours a day also. Rimini Street makes that possible.

"We looked at other alternatives and found that Rimini Street was the most seasoned, stable and financially sound — and willing to partner and invest in our success."

"Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership."

"With Rimini Street, our top priorities are their top priorities, too. Due to the outstanding service we’re receiving, we've already logged as many support tickets in two months with Rimini Street as we did in the last two years of SAP support. And all of these tickets have been resolved to our satisfaction."

"Balanced against an existing support agreement costing twice as much and slated to increase by $18–$20,000 a year for the foreseeable future, it was clear Rimini Street was the right path to take."

"Rimini Street keeps our 11-year-old PeopleSoft release running smoothly, perfectly up-to-date and compliant. The savings in annual support fees and upgrade avoidance have been huge for our IT budget."

"The move to Rimini Street for independent enterprise software support provided immediate cost savings along with better service, which is a rare and excellent combination."

"Your basic human resources and financials applications should be able to do the core business functions of a government on any day of the week, and I think you should run with what you’ve got for as long as that allows you to be financially solvent, allows you to be audited and pay your bills and pay your people and report on what is necessary. You should get as much value out of that as you can before you even think of having to upgrade."

"Keeping our SAP system updated with constant hardware and related changes and updates from multiple vendors was always a pain — and expensive. Now, we can easily upgrade the hardware without making any changes to the virtual machine running our ERP processes, so it doesn't limit us."

"Rimini Street has enabled us to redeploy money we were spending on support into more revenue-generating activities. We’re growing our business with the money we've saved."

"We had given up calling Oracle for technical support because it was such an ordeal, but with Rimini Street we don’t have to go through a laundry list of questions that don’t have any application to our problem. Now it’s immediate, helpful and correct."

"I view Rimini Street as an extension of my staff. Sure, they fix our issues. But they’re also there whenever we want to bounce ideas off of them; they consult with us about how we’re doing things. For my team, Rimini Street is an always-available source of industry best practices."

"I’d tell any CIO, CFO or CEO: you owe it to your organization to look at third-party support for your enterprise application systems. To us, it’s a proven fact: Rimini Street offers great savings, along with enhanced support."