Rimini Street support has been excellent. Our team frequently gets a response back in 15 minutes and they’ve enjoyed working with knowledgeable technicians. If we had to do it all over again, the one wish our team has would be that we made the move to Rimini Street much sooner!

“The level of understanding and advice is greatly appreciated. It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.”

Rimini Street was so consistently responsive and proactive, we no longer worried about skills gaps. Rimini Street is all the bench strength that we need.

"We looked at other alternatives and found that Rimini Street was the most seasoned, stable and financially sound — and willing to partner and invest in our success."

"Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership."

"With Rimini Street, our top priorities are their top priorities, too. Due to the outstanding service we’re receiving, we've already logged as many support tickets in two months with Rimini Street as we did in the last two years of SAP support. And all of these tickets have been resolved …

"Balanced against an existing support agreement costing twice as much and slated to increase by $18–$20,000 a year for the foreseeable future, it was clear Rimini Street was the right path to take."

"Rimini Street keeps our 11-year-old PeopleSoft release running smoothly, perfectly up-to-date and compliant. The savings in annual support fees and upgrade avoidance have been huge for our IT budget."

"The move to Rimini Street for independent enterprise software support provided immediate cost savings along with better service, which is a rare and excellent combination."

"Your basic human resources and financials applications should be able to do the core business functions of a government on any day of the week, and I think you should run with what you’ve got for as long as that allows you to be financially solvent, allows you to be …

"Keeping our SAP system updated with constant hardware and related changes and updates from multiple vendors was always a pain — and expensive. Now, we can easily upgrade the hardware without making any changes to the virtual machine running our ERP processes, so it doesn't limit us."

"Rimini Street has enabled us to redeploy money we were spending on support into more revenue-generating activities. We’re growing our business with the money we've saved."

"We had given up calling Oracle for technical support because it was such an ordeal, but with Rimini Street we don’t have to go through a laundry list of questions that don’t have any application to our problem. Now it’s immediate, helpful and correct."

"I view Rimini Street as an extension of my staff. Sure, they fix our issues. But they’re also there whenever we want to bounce ideas off of them; they consult with us about how we’re doing things. For my team, Rimini Street is an always-available source of industry best practices."

"I’d tell any CIO, CFO or CEO: you owe it to your organization to look at third-party support for your enterprise application systems. To us, it’s a proven fact: Rimini Street offers great savings, along with enhanced support."