Through technical experts dedicated to Daekyo, we were able to receive stable technical support and utilize the Oracle and SAP maintenance savings towards change management of its IT infrastructure. Going forward, we are also willing to consider Rimini Street technical support services for open-source databases such as PostgreSQL and MySQL.

“We were looking at doing a six-month, million-dollar upgrade of our J.D. Edwards EnterpriseOne just to move to a new version we didn’t need. It was pretty clear we had to get off the carousel ride of forced upgrades.”

Rimini Street is more than a service provider. They are now a trusted, long-term partner that respects our strategic direction, aligns with our vision and delivers real value. Rimini Street frees up critical resources, fast-tracks innovation and provides expert support across our global operations, giving us the flexibility to modernize …

"Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact."

"Rimini Street was a valuable partner in helping us successfully accomplish the initial phase of this vital SAP globalization project with no impact to our business or our customers."

“With Rimini Street, we get much faster turnaround to resolve tickets beyond our control — and the Rimini Street engineer always understands the process we’re talking about as well as our specific IT environment.”

"Why switch to Rimini Street Support? It works. It’s smooth. It’s a huge nonevent. And you get robust support. You take the driver’s seat, and you save money. It’s almost too good to be true."

"We are now a year into the relationship with Rimini Street. Our total savings are more than we expected and the support service bears no resemblance to the service we were getting before."

"The Rimini Street team has extensive experience building and supporting tax and regulatory updates and we rely on them to support our mission-critical PeopleSoft applications. We are very pleased with the overall responsiveness and quality of support we receive from Rimini Street."

“I can’t think of any organization that does not want to save software maintenance support costs. To also get customizations supported is a huge bonus. In this case, it has meant that IT has been able to retain the essential talent it needs in order to build the tools that …

“As part of our ongoing program to reduce TCO, we wanted to reduce our SAP costs, as we had no short-to-medium-term plans to upgrade to the latest version or indeed to S/4HANA. The savings we’ve achieved with independent support has contributed to improved profitability. Rimini Street has been a game-changer …

“We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to …

“Rimini Street folks are client-friendly, client- oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence. I’ll send our Rimini Street Primary Support Engineer a note and within minutes I’ll get an email telling me he’s lining up the necessary resources to …

“Rimini Street has clearly helped us fix our bottom line from the cost perspective of maintaining our JDE platform. What we're interested in now is driving the top line."

“Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones.”