Since its inception in 2005, Rimini Street has served 5,200+ clients from the Fortune Global 500 to the midmarket across a broad range of industries, and is a trusted provider for government organizations and militaries. Most of these organizations have large portfolios of ERP applications and databases that are often mission-critical to their ongoing operations.
Rimini Street clients get ultra-responsive, highly comprehensive support while potentially saving up to 90% on total software support and maintenance costs. By unshackling their IT strategy from a software vendor-dictated IT roadmap, clients also gain more control over their software and IT investments, aligning spending with business strategy and facilitating innovation at the edges of their ERP system. IT teams are liberated from the self-service activities that are often part of the vendor support experience, and can be redirected to more strategic and impactful initiatives.
Rimini Street serves clients around the world with 24/7/365 follow-the-sun support from over 1,000 highly skilled support engineers and service delivery professionals, led by Primary Support Engineers who average 20+ years of experience in enterprise software support and consulting.
Rimini Street has helped thousands of organizations get better software support ─ including support for custom code, advisory services, and all global tax, legal, and regulatory updates at no additional charge ─ and redirect significant cost savings to innovative projects. Rimini Street clients include Atento, Belkin, Cellcom Israel, Circle K Stores, Etihad Airways, Fujitec, Hyundai Steel Company, Korean Air, T-Mobile, The University of San Diego, and the State of Louisiana.
Organizations choose Rimini Street over other third-party support providers for three key reasons:
1) Rimini Street is the proven leader, recognized by industry analysts as the dominant provider of third-party support, with an 86% market share (based on a 2019 Gartner market sizing and 2019 Rimini Street revenue).
2) Rimini Street is the leader because, since inception, it has been Engineered for Support™, currently with hundreds of support engineers and proprietary support technology to help ensure that clients’ mission-critical systems are secure, running, and compliant at scale. And Rimini Street continues to invest in support advancements.
3) Rimini Street is trusted and transparent, a publicly held third-party support provider, relied on by some of the most complex, mission-critical organizations in the world, including governments, militaries, and nuclear power operators.
By comparison, there are smaller, private, cut-rate competitors that are willing to charge less, but have probably not made the same investments that Rimini Street has, to help ensure client success.
Thousands of software licensees have carefully assessed their third-party support options and have overwhelmingly selected Rimini Street in order to reduce risk, gain peace of mind, and experience exceptional support and savings.
As an alternative to software vendor support, Rimini Street competes against support from Oracle and SAP. Rimini Street also occasionally competes against two much smaller third-party support providers.
Rimini Street annual support fees are typically 50% of what clients had paid their software vendors for support. Additionally, Rimini Street clients can save up to 90% in total software support and maintenance costs, including the elimination of self-support, upgrade avoidance, and support for custom code.
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