“Rimini Street support allowed us to balance and readjust how expenses were allocated for different countries, and showed us that we had an opportunity to invest in other projects. This was an innovation that benefited the company as a whole — it’s like turning unnecessary spending on keeping the lights …

"We had a combination of factors pushing us to find a better solution that would save us time and reduce costs."

“There are no excuses from Rimini Street. Their goal is not to try and de-escalate the problem down. They come in with the sole goal of solving your problem, and until they solve it, they are not happy. For example, if we weren’t on the right vendor support pack and …

“We interface with a single contact that works on projects with us every day; they understand our system, our business model, and the different roles our users play within it. Our support engineer dissects the details of projects we propose, understands the business goals behind these initiatives, and then effectively …

“The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding — including projects that I see as being business-critical — …

“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.”

Keeping our business performing efficiently and at its highest level is very important to us. The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core. After learning about Rimini Street’s global availability and expert engineer support, we decided to …

Rimini Street Support for S/4HANA delighted us due to its differentiated support model. The Company’s 10-minute response SLA brings our IT department peace of mind knowing that our support partner is ultra-responsive and has highly experienced engineers handling any issues. We can focus on business initiatives with more efficiency and …

The savings have given us the financial flexibility to begin exploring what is next for our infrastructure. We’re able to invest in developing a roadmap for the county, all while remaining cost neutral for our users.

Rimini Street support has been excellent. Our team frequently gets a response back in 15 minutes and they’ve enjoyed working with knowledgeable technicians. If we had to do it all over again, the one wish our team has would be that we made the move to Rimini Street much sooner!

Rimini Street is focused on the support and success of our organization, not just delivering a product. The Rimini Street team initiates meaningful conversation and is constantly probing for how we can improve our infrastructure or better focus on the unique needs of our stakeholders.

Partnering with Rimini Street has enabled us to continue advancing a cultural shift towards exploring new ways of doing business. Not only do we have support tailored to the unique needs of the County of Fresno, we’ve been able to pass our cost savings onto departments that provide direct services …

From efficiently resolving problems to providing advice on configuration, hardware purchases, and architecture modifications, Rimini Street delivers a level of service that we never received from Oracle.

The people at Rimini Street are Oracle Database specialists. They’re not just technicians; they are experienced experts who understand the functional aspects of the software. Rimini Street people really know their trade.

I’m sure that almost every CIO in the world would agree: Oracle is just very, very expensive. The move to Rimini Street support was not complex and the large amount of money we save is reinvested in new projects. Our ITIL runbook accurately reflects the optimal processes to support each …