388 Rimini Street Testimonials

“Rimini Street showed us what they were doing with AI early on and how they were using this advanced platform in their daily support operations; we are now personally experiencing the benefits of this platform including faster time to resolution for our support issues.”

“We quickly realized that the value of the support we were receiving from Oracle did not match the annual spend. With Rimini Street, we’re able to get better support at a much lower cost.”

"Your basic human resources and financials applications should be able to do the core business functions of a government on any day of the week, and I think you should run with what you’ve got for as long as that allows you to be financially solvent, allows you to be audited and pay your bills and pay your people and report on what is necessary. You should get as much value out of that as you can before you even think of having to upgrade."

“The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding — including projects that I see as being business-critical — is a major plus.”

“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.”

Keeping our business performing efficiently and at its highest level is very important to us. The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core. After learning about Rimini Street’s global availability and expert engineer support, we decided to switch our mission-critical ERP application support to Rimini Street to gain efficiencies and free up resources to focus on maximizing manufacturing operations.

Rimini Street Support for S/4HANA delighted us due to its differentiated support model. The Company’s 10-minute response SLA brings our IT department peace of mind knowing that our support partner is ultra-responsive and has highly experienced engineers handling any issues. We can focus on business initiatives with more efficiency and don’t waste any more time having to manage IT support requests.

The savings have given us the financial flexibility to begin exploring what is next for our infrastructure. We’re able to invest in developing a roadmap for the county, all while remaining cost neutral for our users.

Rimini Street support has been excellent. Our team frequently gets a response back in 15 minutes and they’ve enjoyed working with knowledgeable technicians. If we had to do it all over again, the one wish our team has would be that we made the move to Rimini Street much sooner!

Rimini Street is focused on the support and success of our organization, not just delivering a product. The Rimini Street team initiates meaningful conversation and is constantly probing for how we can improve our infrastructure or better focus on the unique needs of our stakeholders.

Partnering with Rimini Street has enabled us to continue advancing a cultural shift towards exploring new ways of doing business. Not only do we have support tailored to the unique needs of the County of Fresno, we’ve been able to pass our cost savings onto departments that provide direct services to the community.

From efficiently resolving problems to providing advice on configuration, hardware purchases, and architecture modifications, Rimini Street delivers a level of service that we never received from Oracle.

The people at Rimini Street are Oracle Database specialists. They’re not just technicians; they are experienced experts who understand the functional aspects of the software. Rimini Street people really know their trade.

I’m sure that almost every CIO in the world would agree: Oracle is just very, very expensive. The move to Rimini Street support was not complex and the large amount of money we save is reinvested in new projects. Our ITIL runbook accurately reflects the optimal processes to support each application, and subsequently, we’ve been able to deliver a much higher level of service to the business units and collaboratively partner with them to plan for the future. It has been a win-win for everyone.

The cost of maintaining the rest of our Oracle software and databases still accounted for a large portion of our IT budget. But with Rimini Street’s rapid response and proactive problem-solving approach, we now have a more agile partner supporting the stable operation of our mission-critical enterprise software in the cloud – all under a single roof. This move has provided us with even more efficiencies than we were experiencing previously, and it has freed up the team to focus on other more pressing business projects.