379 Rimini Street Testimonials

Through our engagement at Rimini Street using Rimini ONE, it hasn’t just allowed us to have a stable platform, it has actually opened up a lot more opportunities for us. So, we’ve got opportunities to make our internal team feel better, do better work, and work on go-forward platforms. It allows us to focus more on our strategic initiatives, like our digital first approach as well as look at the overall costing for that platform and focus on things that are really important to us around DR business continuity and just simplifying those processes down.

One of the key reasons we sought out Rimini Street was to strengthen our IT processes, and ensure we are not only following best practices, but creating long-lasting solutions that help us achieve our goals of improved operational, competitive and financial results. For example, instead of wasting labor, time and cost addressing recurring issues again and again, the expert engineers of Rimini Street help us identify the root cause of recurring issues and fix them once – permanently and efficiently.

Instead of just spending labor to do an Oracle upgrade with no value on the back end, I can take what would’ve been technical debt to upgrade the infrastructure and apply that to the new solution. I don’t have to invest 20% of my labor into doing Oracle upgrades every three to five years.

“The level of understanding and advice is greatly appreciated. It’s clear that dollars and cents aren’t the driving force in Rimini Street’s interactions with Federal Group, which is a stark difference to the experiences we’ve had with the platform vendor.”

“Rather than focusing on Salesforce administration skills, I can consider candidates who may be stronger in analytics, deal desk management, or even marketing operations. The freedom to cover these gaps really opens possibilities within other areas of sales operations where our team can have an elevated impact.”

“We interface with a single contact that works on projects with us every day; they understand our system, our business model, and the different roles our users play within it. Our support engineer dissects the details of projects we propose, understands the business goals behind these initiatives, and then effectively champions our vision to deliver our desired results."

“The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding — including projects that I see as being business-critical — is a major plus.”

“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.”

Keeping our business performing efficiently and at its highest level is very important to us. The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core. After learning about Rimini Street’s global availability and expert engineer support, we decided to switch our mission-critical ERP application support to Rimini Street to gain efficiencies and free up resources to focus on maximizing manufacturing operations.

Rimini Street Support for S/4HANA delighted us due to its differentiated support model. The Company’s 10-minute response SLA brings our IT department peace of mind knowing that our support partner is ultra-responsive and has highly experienced engineers handling any issues. We can focus on business initiatives with more efficiency and don’t waste any more time having to manage IT support requests.

The savings have given us the financial flexibility to begin exploring what is next for our infrastructure. We’re able to invest in developing a roadmap for the county, all while remaining cost neutral for our users.

Rimini Street support has been excellent. Our team frequently gets a response back in 15 minutes and they’ve enjoyed working with knowledgeable technicians. If we had to do it all over again, the one wish our team has would be that we made the move to Rimini Street much sooner!

Rimini Street is focused on the support and success of our organization, not just delivering a product. The Rimini Street team initiates meaningful conversation and is constantly probing for how we can improve our infrastructure or better focus on the unique needs of our stakeholders.

Partnering with Rimini Street has enabled us to continue advancing a cultural shift towards exploring new ways of doing business. Not only do we have support tailored to the unique needs of the County of Fresno, we’ve been able to pass our cost savings onto departments that provide direct services to the community.

From efficiently resolving problems to providing advice on configuration, hardware purchases, and architecture modifications, Rimini Street delivers a level of service that we never received from Oracle.