379 Rimini Street Testimonials

With the support of Rimini Street, we can continue to maintain our current, robust SAP ERP systems, regardless of expiration, while driving digital transformation and enhancing our technological capabilities.

"We run payroll daily, serving approximately 35,000 employees a week, so anything interfering with this would be catastrophic. This process — and the underlying support — must be bulletproof."

“With Rimini Street, there are cases that we open just to obtain their expert technical guidance on possible upgrade test system issues. In essence we are using them as a technical extension partner, as opposed to just a Priority One support unit. In fact, I plan to engage Rimini Street with some more strategic planning around our PeopleTools upgrade path.”

The cost of maintaining the rest of our Oracle software and databases still accounted for a large portion of our IT budget. But with Rimini Street’s rapid response and proactive problem-solving approach, we now have a more agile partner supporting the stable operation of our mission-critical enterprise software in the cloud – all under a single roof. This move has provided us with even more efficiencies than we were experiencing previously, and it has freed up the team to focus on other more pressing business projects.

It became very clear that moving to Rimini Street Support offered a more compelling alternative for us. Throughout our engagement with the company, they have had the right team, in the right place, at the right time. The initial transition, procedures and proven support model ensured a smooth start-up. Everything they did focused on ensuring a transition to a working model that hit the ground running. Only Rimini Street provides the breadth and depth of experience, scalable support infrastructure and advanced technology and processes needed to enhance business continuity and mitigation of financial and operational exposure for an organization of our size and scale.

Rimini Street does a great job of balancing between tactical delivery and being a strategic partner. We have great conversations on a regular basis about the future of the technology, the best way to approach our future IT roadmap and how we can balance between our internal delivery and the services Rimini Street provides to advance our team along with the technology. Rimini Street is one of our most trusted IT partners.

With the prolonged COVID-19 crisis, the importance of optimizing our IT operations has increased. Our SAP maintenance fees were taking up the lion’s share of our IT budget, even though an SAP application upgrade was unnecessary. We switched to Rimini Street to help us maximize the investment in our critical software and the company has proved to be a strong partner we can rely on to support our existing internally deployed systems, along with our future planned cloud-based IT infrastructure and modernization projects.

Rimini Street is able to provide the daily operational support we need and ensure we are making informed business decisions that set us up for success as we consider our future technology and application roadmap.

We’ve been impressed with the level of professionalism, communication, technical skill and prowess we receive. Rimini Street has created a partnership of immense trust. We wouldn’t be anywhere near as effective without them.

At CHG Healthcare, we believe that each of us is in the business of saving lives. For example, if a hospital doesn’t have a neurosurgeon and a patient is in critical need, CHG Healthcare can remedy that. We look for partners truly committed to assisting us in fulfilling this vision and found Rimini Street to be such a partner.

The relationship has now reached the point where multiple groups across CHG routinely ask for Rimini Street to be involved in providing input on new projects or outstanding issues; Rimini Street has rightfully earned that level of respect.

It’s always tough to find talented people interested in working on any aging legacy system. As we continued to customize JDE, we got to the point where Oracle was no longer proficient at helping us resolve issues. When Oracle finally dropped coverage for our JDE version, we turned to an independent, third-party provider to get the support CHG required.

The partnership we have in place today is such a stark contrast to the support we used to receive from Oracle, where you’re just a number. We were frequently told that we couldn’t get an issue resolved because we had a customized deployment. It just wasn’t acceptable. We now have a consistent team with our third-party support provider that really understands our business. The consultants break down complex issues and develop effective solutions because they know our environment and how we use the system. They offer ideas that encompass both technical considerations and business implications, so we can make better decisions. Together we’ve been able to enhance processes and deliver a better user experience.

We did a lot of reference calls for SAP and were treated extremely well. However, very understandably, SAP wanted us to continue buying more products, but I am very happy with what we have implemented. We haven’t changed our business sufficiently to justify the cost or risk of moving from SAP R/3 to SAP HANA. There is simply no return. I cannot blame SAP, but I became an abandoned customer.

SAP is a critical application for us, but the ongoing support fees were just brutal. Wearing my CIO and CFO hats, I did due diligence on [Rimini Street]; insisting on talking to other customers and on speaking to the engineers that would potentially be supporting us, not just the sales guys. What really closed the deal with Rimini Street was the ability for us to define when an issue is a priority one (P1) problem. We know the impact on our business and being able to set our own priority level is a huge plus. When we looked at the overall value proposition, it was utterly compelling.