388 Rimini Street Testimonials

Rimini Street makes customers feel important. The team is very reassuring when problems arise, and they regularly check on our team, which is important to me. Also, the turnaround time from when my team logs a ticket to when we receive the response from Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.

Rimini Street has given us the opportunity to advance ourselves by providing cost savings to us. In fact, a hundred percent of what we have saved through signing up with Rimini is used to reinvest back into the technological adoption that is aligned with our group transformation initiatives. Without Rimini, I believe that a lot of projects would still be on proposal stage.

"We are now a year into the relationship with Rimini Street. Our total savings are more than we expected and the support service bears no resemblance to the service we were getting before."

SAP is a critical application for us, but the ongoing support fees were just brutal. Wearing my CIO and CFO hats, I did due diligence on [Rimini Street]; insisting on talking to other customers and on speaking to the engineers that would potentially be supporting us, not just the sales guys. What really closed the deal with Rimini Street was the ability for us to define when an issue is a priority one (P1) problem. We know the impact on our business and being able to set our own priority level is a huge plus. When we looked at the overall value proposition, it was utterly compelling.

We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.

We’ve had weekly meetings with Rimini Street’s team for a while now. They’ve been very good with regards to clarifications, you get an immediate response that makes sense, and they know their stuff.

Rimini Street’s technical staff really knew what they were doing. It was a collaborative approach, constantly dealing with changes which were being announced thick and fast from the government,

"If you are spending your resources on day-to-day operations, you aren’t spending it on transformation for competitive advantage and growth."

"Rimini Street support leaves Oracle support in the dust."

"Our experience with Rimini Street has just been out of the ‘ballpark.’ Everyone, from payroll and HR to our analysts, is extremely happy."

"Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable. We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university."

"Rimini Street provides customized support services based on careful analysis of Sajo Systems’ current business environment and requirements, including the need to reduce costs due to the prolonged COVID-19 crisis and service problems related to existing vendors."

"Moving to Rimini Street has freed us to improve business services, workloads and processes, and ensured we don’t have to undertake an expensive and unnecessary upgrade from an Oracle version that is perfect for our needs. Our key people can now address procurement, invoicing, or hotdesking inefficiencies and look at innovative ways to improve how we do business."

With Rimini Street, I no longer worry about managing our mature Oracle EBS system. My team and I are now free to focus on projects that give us a competitive edge. I strongly suggest all companies evaluate the long-term operating cost of their technology investments as soon as possible, and find ways to maximize its ROI without compromising quality.

The company engaged Rimini Street, which is known for its expertise, to preemptively respond to risks associated with IT system performance and problems. The company intends to utilize Rimini Street not only for maintenance services but as a consulting partner for IT operation to achieve digital transformation.