393 Rimini Street Testimonials

We are growing quickly. Switching to Rimini Street has helped us move resources from ongoing SAP maintenance to investments in systems and technology.

Partnering with Rimini Street, we can shift the focus of our internal IT team from day-to-day governance, management and operation of our SAP systems to developing ways to engage our customers through new and innovative shopping experiences.

"Having a primary support engineer based locally in Australia and available on demand takes a huge weight off our shoulders. Rimini Street is an extension of our IT team, with knowledge of our IT environment that enables them to dive into an issue and address it immediately. Knowing that their local Oracle database support team is backed by Rimini Street engineers globally brings us additional confidence and peace of mind."

We did a lot of reference calls for SAP and were treated extremely well. However, very understandably, SAP wanted us to continue buying more products, but I am very happy with what we have implemented. We haven’t changed our business sufficiently to justify the cost or risk of moving from SAP R/3 to SAP HANA. There is simply no return. I cannot blame SAP, but I became an abandoned customer.

SAP is a critical application for us, but the ongoing support fees were just brutal. Wearing my CIO and CFO hats, I did due diligence on [Rimini Street]; insisting on talking to other customers and on speaking to the engineers that would potentially be supporting us, not just the sales guys. What really closed the deal with Rimini Street was the ability for us to define when an issue is a priority one (P1) problem. We know the impact on our business and being able to set our own priority level is a huge plus. When we looked at the overall value proposition, it was utterly compelling.

We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.

We’ve had weekly meetings with Rimini Street’s team for a while now. They’ve been very good with regards to clarifications, you get an immediate response that makes sense, and they know their stuff.

Rimini Street’s technical staff really knew what they were doing. It was a collaborative approach, constantly dealing with changes which were being announced thick and fast from the government,

"If you are spending your resources on day-to-day operations, you aren’t spending it on transformation for competitive advantage and growth."

"Rimini Street support leaves Oracle support in the dust."

"Our experience with Rimini Street has just been out of the ‘ballpark.’ Everyone, from payroll and HR to our analysts, is extremely happy."

"Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable. We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university."

"Rimini Street provides customized support services based on careful analysis of Sajo Systems’ current business environment and requirements, including the need to reduce costs due to the prolonged COVID-19 crisis and service problems related to existing vendors."

"Moving to Rimini Street has freed us to improve business services, workloads and processes, and ensured we don’t have to undertake an expensive and unnecessary upgrade from an Oracle version that is perfect for our needs. Our key people can now address procurement, invoicing, or hotdesking inefficiencies and look at innovative ways to improve how we do business."

With Rimini Street, I no longer worry about managing our mature Oracle EBS system. My team and I are now free to focus on projects that give us a competitive edge. I strongly suggest all companies evaluate the long-term operating cost of their technology investments as soon as possible, and find ways to maximize its ROI without compromising quality.