379 Rimini Street Testimonials

Gil Medical Center generates and stores a great amount of data to serve its growing number of patients from around the world. If we have a problem with our systems and are unable to resolve the issue within a short amount of time, this directly impacts the millions of clients we serve. Rimini Street provides us with customized support services by closely analyzing and understanding the business and infrastructure of our IT department. With the help of Rimini Street’s dedicated Primary Support Engineer backed by hundreds of experienced resources, our systems are stable and running optimally, which is essential for us.

Rimini Street’s technical staff really knew what they were doing. It was a collaborative approach, constantly dealing with changes which were being announced thick and fast from the government,

"Rather than focusing on Salesforce administration skills, I can consider candidates who may be stronger in analytics, deal desk management, or even marketing operations. The freedom to cover these gaps really opens possibilities within other areas of sales operations where our team can have an elevated impact."

"By having a single supplier cover both ERP support and updates, we increase operational efficiency and empower ourselves to build a roadmap aimed at achieving medium- and long-term business goals. As far as service quality is concerned, Rimini Street is exceptionally responsive, handling our needs quickly and dynamically. This brings efficiency to our overall process development, increases productivity and enables us to dedicate ourselves to more strategic activities."

"After the switch to Rimini Street, we have been able to break free from vendor-oriented service policies and focus on business-oriented services. Work efficiency of IT services have been maximized with a swifter response and support to issues when requested."

"In addition to supporting our ERP system, the experts from Rimini Street provide guidance on potential changes to how we use the platform. These monthly and quarterly meetings are extremely worthwhile – exactly the type of close, all-around support we were looking for."

"Working with Rimini Street not only delivers that spend reduction, but with their exceptional support, we can turn our internal focus on preparing for that change and going to market for our future ERP needs."

"E-LAND Innople sought ways to reduce ERP maintenance costs after an internal review that revealed an SAP maintenance switch could contribute to a drastic reduction in operating costs. And the savings are only part of the story. Rimini Street’s dedicated SAP engineers provide incredibly rapid response and resolution, which enables us to make business decisions faster and more effectively."

"The choice of Rimini Street as an IT partner was a strategic move to optimize technology resources and support both the growth of Amaggi's business and our constant focus on innovation, something extremely critical in agribusiness, which increasingly needs operational efficiency to remain competitive. By migrating ERP support to Rimini, and later also unifying our AMS – functional and Basis – with the same provider, the performance of the IT team became much more strategic, and professionals were more motivated to be in the day-to-day innovation of the company, and not just solving back problems. Rimini also provides us with monitoring of SAP applications, and all parts of compliance with legislation, including recent e-Social adequacy."

"With Rimini Street, we get a hyper-agile response based on an industry-leading, innovative support model with a proactive problem-solving approach. We look forward to investing in our future with Rimini Street as a strategic IT partner."

"Rimini Street carefully analyzed our unique business goals and delivered a support model, program, and team that meets our strategic, financial, and operational needs."

"We have some very tough, exacting business users: Rimini Street makes it possible to keep them happy and move forward with our plans."

"A lot of unexpected knowledge transfer and training took place. Sharing know-how and experiences really helped the offshore team elevate its expertise and raise its level of competence. It was a lifesaver."

"I don’t think it would have been possible to be successful in my role without the Rimini Street partnership. It just delivers peace of mind."

"Rimini Street quickly identified an elegant fix to the incompatibility problem we had between our SAP ECC system and the newer Safari clients. By using their Browser Proxy to interpret HTML, we were able to ensure that our customers and partners could use either OSX Safari or Windows IE clients to access our SAP system, without making any changes to the SAP system itself."