This P1 incident proved their support model works under pressure with direct engineer access, weekend availability and persistent problem-solving until resolution. Rimini Street delivered enterprise-grade support that exceeded our previous OEM experience, demonstrating their unique ability to provide both financial savings and operational excellence.

You have to understand as a business where you want to go and what it is you want to achieve. In many cases, the business isn’t interested in updating its ERP if it doesn’t have to, because it is such a complex beast that could cause a lot of business …

We have other vendors that it takes them years to understand our business and often with turnover within their support personnel, we are constantly re-explaining what our business does and what our business model is. We haven't had that with Rimini Street.

The company engaged Rimini Street, which is known for its expertise, to preemptively respond to risks associated with IT system performance and problems. The company intends to utilize Rimini Street not only for maintenance services but as a consulting partner for IT operation to achieve digital transformation.

"By having a single supplier cover both ERP support and updates, we increase operational efficiency and empower ourselves to build a roadmap aimed at achieving medium- and long-term business goals. As far as service quality is concerned, Rimini Street is exceptionally responsive, handling our needs quickly and dynamically. This brings …

"After the switch to Rimini Street, we have been able to break free from vendor-oriented service policies and focus on business-oriented services. Work efficiency of IT services have been maximized with a swifter response and support to issues when requested."

"In addition to supporting our ERP system, the experts from Rimini Street provide guidance on potential changes to how we use the platform. These monthly and quarterly meetings are extremely worthwhile – exactly the type of close, all-around support we were looking for."

"Working with Rimini Street not only delivers that spend reduction, but with their exceptional support, we can turn our internal focus on preparing for that change and going to market for our future ERP needs."

"E-LAND Innople sought ways to reduce ERP maintenance costs after an internal review that revealed an SAP maintenance switch could contribute to a drastic reduction in operating costs. And the savings are only part of the story. Rimini Street’s dedicated SAP engineers provide incredibly rapid response and resolution, which enables …

"The choice of Rimini Street as an IT partner was a strategic move to optimize technology resources and support both the growth of Amaggi's business and our constant focus on innovation, something extremely critical in agribusiness, which increasingly needs operational efficiency to remain competitive. By migrating ERP support to Rimini, …

"With Rimini Street, we get a hyper-agile response based on an industry-leading, innovative support model with a proactive problem-solving approach. We look forward to investing in our future with Rimini Street as a strategic IT partner."

"Rimini Street carefully analyzed our unique business goals and delivered a support model, program, and team that meets our strategic, financial, and operational needs."

"We have some very tough, exacting business users: Rimini Street makes it possible to keep them happy and move forward with our plans."

"A lot of unexpected knowledge transfer and training took place. Sharing know-how and experiences really helped the offshore team elevate its expertise and raise its level of competence. It was a lifesaver."

"I don’t think it would have been possible to be successful in my role without the Rimini Street partnership. It just delivers peace of mind."