379 Rimini Street Testimonials

Gil Medical Center generates and stores a great amount of data to serve its growing number of patients from around the world. If we have a problem with our systems and are unable to resolve the issue within a short amount of time, this directly impacts the millions of clients we serve. Rimini Street provides us with customized support services by closely analyzing and understanding the business and infrastructure of our IT department. With the help of Rimini Street’s dedicated Primary Support Engineer backed by hundreds of experienced resources, our systems are stable and running optimally, which is essential for us.

Rimini Street’s technical staff really knew what they were doing. It was a collaborative approach, constantly dealing with changes which were being announced thick and fast from the government,

"Rather than focusing on Salesforce administration skills, I can consider candidates who may be stronger in analytics, deal desk management, or even marketing operations. The freedom to cover these gaps really opens possibilities within other areas of sales operations where our team can have an elevated impact."

"Running older enterprise software releases, we have to be aware of potential interoperability issues. That’s why virtualization is great: it takes us completely out of the loop of any technology updates we want to do to the desktop."

"We switched to Rimini Street to optimize our IT spend and receive a premium level of support and maintenance for our complete Oracle system. The retail industry is facing additional challenges due to the global pandemic, and Rimini Street’s dedicated level of support allows us to divert our IT resources to implementing our hardware infrastructure modernization project as part of our current business transformation priorities."

"From the start of working with Rimini Street, we saw immediate improvements in our SAP application support and management. The onboarding process was quick and seamless, and we now have a much better view of our tickets and dashboards. Our in-house SAP team is constantly providing positive feedback on the quality of the support from Rimini Street. We do not regret our outsourcing choice, quite the contrary, and feel we can deliver even more value to internal stakeholders than before."

"From the beginning, we were certain we could only work with a trusted support provider to limit risks and Gartner’s report was clear: Rimini Street is the market leader in third-party support. Rimini Street distinguished itself from the competition by its reputation and offered both SAP software support and application management services, which we wanted to consolidate."

"With the money we save with Rimini Street over the next five years, we can buy all new SAP licenses in a few years if we so choose — while not being locked into an expensive vendor-imposed schedule of forced upgrades."

"With Rimini Street, we can run our currently available SAP releases for the next decade or longer with no required upgrades and maximize the return on our substantial SAP investment."

"With Rimini Street third-party support, we save more than 50 percent in annual support costs for our mission-critical SAP system and enjoy ultra-responsive service from an experienced team of SAP engineers. Now we can run our currently available SAP releases for the next decade or longer with no required upgrades and maximize the return on our substantial SAP investment."

"Rimini Street’s decision to expand its award-winning support program to SAP products allows us to cut our IT costs significantly while ensuring the availability of our mission-critical SAP systems."

"We’ve been enthusiastically looking for an alternative to vendor support for years. We are delighted to have found Rimini Street and are very impressed with the level of service we receive."

"Selecting Rimini Street to support our Oracle EBS, Agile and Database environments was an easy decision. Oracle applications are full-featured and stable and can support our business operations for many years to come. We are pleased with the benefits we are receiving from Rimini Street support, including significant savings, a premium level of service and strategic value to our business."

"There is a misnomer that support must always be purchased from the original application provider."

"The partnership we have in place today with Rimini Street lets us know we are much more than a number. Rimini Street is able to provide the daily operational support we need and ensure we are making informed business decisions that set us up for success as we consider our future technology and application roadmap."