388 Rimini Street Testimonials

We needed a trusted support partner that appreciates the criticality of our S/4HANA systems and its connectivity to the systems that fuel our operations, including the customizations we’ve made to the core. Compared to the vendor and other competitors, Rimini Street was a standout choice.

We spoke with several Salesforce clients and did our own internal assessment of risks and rewards for making the switch to Rimini Street. What we learned was that Rimini Street provides cost-effective, high-quality support which draws on global expertise and a vast resource network, making them a strong partner, well-positioned to support our complex Salesforce environment.

“Transitioning to third-party support made absolute business sense and was not a risk.”

"Leveraging the projects we are now able to take on because of the freed-up resources, I’m convinced we can still gain 20% in overall operating performance. I am sincerely confident in the ability of our partnership with Rimini Street to continue our current trajectory."

"Even beyond the significant savings, the key factor in partnering with Rimini Street was the promise of a better standard of support. Without quality service levels, however much money you save is irrelevant."

"Rather than having to figure out who to call when there’s a problem, I now just tell my team to contact Rimini Street and the issue gets resolved. I really feel like we’ve been able to take the brakes off and gain agility."

"We regularly source new suppliers and it’s very rare to find a good fit the first time. Working with Rimini Street has been a delightful surprise — the partnership is performing just as well as I imagined it would."

"Moving away from SAP support immediately reduced our annual SAP-related costs by over 50%, and simultaneously enabled us to enhance the service levels we could offer the company. This quickly started to change people’s opinions about the viability of SAP as our long-term ERP platform."

"It became evident that to sufficiently fund our innovation initiatives, including adding business intelligence capabilities, we needed to take a completely different approach and immediately release some funding from one of our budget tiers. We considered moving off SAP’s support to self-support the system internally, but this was simply not practical. All of these reasons pointed us in the direction of third-party support, and we couldn’t be happier with our decision to move to Rimini Street."

"As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry."

"I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success."

"Importantly [with Rimini Street], we have been able to redeploy some of our cost savings into higher-value activities, with our teams now focusing on more proactive database work, recently establishing a new open source database support framework and migrating some databases to P o s t g r e S Q L ."

"Working with Rimini Street we saw much quicker response times much more commitment to making those solutions happen and a higher level of technical expertise."

"We can spend more time doing things that add value."

"The executive reviews with Rimini Street are a great investment of my time. We have a stellar team that always frames information in a way that is assessable and absorbable. Of all our vendors, Rimini Street does one of the very best jobs at maintaining the right cadence. The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile."