420 Rimini Street Testimonials

“In the short period since we made the switch, the communication with Rimini Street’s engineers, support team and account managers has been great, and we are seeing excellent response times when tickets are raised. And with the additional capacity to re-invest in IT, we can begin to look at new and interesting ways to further enhance our customer experience.”

"For our organization, cost was about fourth on the priority list. We were heavily focused on the support experience, including challenges with the SAP model, particularly for resolving critical issues. We also are also very focused on mitigating the risk injected by SAP not supporting custom code. The Rimini Street service hits all our top priorities for support and delivers significant savings as well. We eagerly recommend Rimini Street to organizations that want better, broader support at less cost."

“Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings — from dropping the original Oracle agreement — into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.”

Rimini Street’s technical expertise in all things SAP has been a great resource in expanding my team’s ability to navigate our system needs. Our plans include many more years in partnership with Rimini Street, ensuring our mission-critical system is always available and to maximize our SAP investment as we plan out the future needs of the business.

Rimini Street allows us to prioritize business needs over vendor demands, ensuring our technology roadmap is free and clear of obstacles. Rimini Street’s expertise makes vendor-imposed end-of-support deadlines no longer a problem, giving us the ability to take full control over how we want to design our systems to best fit our vision.

We were looking for an agile solution that would deliver value quickly and avoid the costs, complexity and risks inherent in any large software migration project, and Rimini Street’s innovative solution with ServiceNow was the fastest and surest path to achieving our transformation vision.

With SAP’s announcement that they will no longer support SAP ECC 6 after 2027, we had a choice to make – take on the cost, disruption and risk of migrating to S/4HANA or reimagine our existing system to become an innovation platform. That’s when we partnered with Rimini Street to implement ServiceNow’s ERP modernization solution.

Our focus remains on keeping current systems stable and protected, while at the same time creating a structure that allows for continuous and agile innovation. This partnership [with Rimini Street] is strategic so that we can grow with security, scalability and increasing efficiency,

Rimini Street delivers exceptional support for our SAP ecosystem. We are excited to explore additional Rimini Street support opportunities with the availability of Rimini Custom.

Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.

We have an engineer assigned to SodaStream, an engineer in the Israel time zone, who knows the customizations, knows the developments, and thanks to this we actually have fast support, and really really fast response time. The advantages of moving to Rimini Street, are also cost savings. Diverting our resources from support to new projects.

We quickly realised that partnering with Rimini Street would allow us to achieve our goals in a way that was cost neutral, while reducing the risk profile of the entire organisation, due to the knowledge and skills their worldwide team offered. We had different options on the table, and each of those options had trade-offs. Partnering with Rimini Street was the only option that didn’t increase our cost base.

We use Rimini Manage™ and Rimini Support™ for our Siebel platform. The team is always available for operational support, but we also use them for robust engineering. If we need help on the back-end, we can log a case, explain the challenge, and they help us solve the issue right away.

The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance. Rimini Street has helped us build a joint team with the skills we need to achieve our business ambitions.

There is an (Rimini) Israeli team that knows us. We know them personall.The response is always professional, always personal. And beyond the Israeli team that knows us and our environment, when there are urgent matters, there are Rimini Street engineers around the world who know how to support everything.