420 Rimini Street Testimonials

“In the short period since we made the switch, the communication with Rimini Street’s engineers, support team and account managers has been great, and we are seeing excellent response times when tickets are raised. And with the additional capacity to re-invest in IT, we can begin to look at new and interesting ways to further enhance our customer experience.”

"For our organization, cost was about fourth on the priority list. We were heavily focused on the support experience, including challenges with the SAP model, particularly for resolving critical issues. We also are also very focused on mitigating the risk injected by SAP not supporting custom code. The Rimini Street service hits all our top priorities for support and delivers significant savings as well. We eagerly recommend Rimini Street to organizations that want better, broader support at less cost."

“Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings — from dropping the original Oracle agreement — into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.”

Data is everything when it comes to AI. Making sure we have SAP data collection running full-speed is essential to our operations as the results can help us make fast, on-the-spot and long-term strategic decisions that impact production, cost, profitability, resource planning and more — we're a manufacturer running 24 hours a day, so our SAP must be running 24 hours a day also. Rimini Street makes that possible.

The advantage of engaging with Rimini Street on multiple services is that they have deep knowledge of our systems, and know how to maximize its potential. With the great history of success on the support side of the relationship, we were confident they would be able to help us launch this strategic project without adding unnecessary cost or delay to the project – and Rimini Street delivered brilliantly.

Most consulting firms tell you their timeframe. Rimini Street asked us for ours. The project had to be carried out under extremely difficult conditions, but they worked closely with us to ensure our needs were met at every step, enabling us to meet our launch deadline without compromising quality or requiring us to buy more products.

We value the fact that Rimini Street can work with us on projects to advance our business, not just as technical experts in Oracle, but as true partners to our business.

I think all of the support that we've got, I think the quality has been fantastic. The people who's engaged with us on the other side of the line has been real experts. You know, the moment we ask question, they tell us exactly what to do.

Apart from the fact that it makes a lot of sense on your balance sheet when you come to Rimini Street and you look at the kind of cost savings that you can have for the support bit, I think just the turnaround and how fast they provide the support, it's quite literally amazing, but you have to try it out and then you'll know what a difference it is.

Rimini Street not only delivered outstanding results for our SAP project, but we were also able to go live ahead of schedule, working side by side with our team to ensure success from start to finish.

Rimini Street is more than a service provider. They are now a trusted, long-term partner that respects our strategic direction, aligns with our vision and delivers real value. Rimini Street frees up critical resources, fast-tracks innovation and provides expert support across our global operations, giving us the flexibility to modernize on our own terms and timeline.

Our highly customized SAP ECC 6.0 system is our competitive differentiator, and it stores an incredible amount of data on our talent, financials and operational processes, all of which will serve as fuel for our AI initiatives. We carefully evaluated our options and decided keeping our existing systems expertly supported by Rimini Street would be the smartest, fastest path to realizing our AI vision, and funding it too.

The stability of the system has been greatly improved with Rimini Street. A dedicated engineer is available 24/7, providing customized technical support, allowing us to apply solutions to our system immediately. I believe this is the greatest advantage.

By switching to Rimini Street, we have freed ourselves from the high costs of our traditional support model, allowing us to focus on key projects such as digital broadcasting technology innovation.

From a practitioner’s point of view, beyond the cost savings, the greatest benefit to my team is having access to Rimini Street’s global engineering talent, 24/7. When we put in a call, they respond quickly. Their team is highly experienced, proactive and able to resolve our toughest issues with ease.